Hotel Management

Modern guests expect speed, personalization, cleanliness, safety, and consistency—often all at once. Successful hotels must deliver excellent experiences while protecting the brand and driving profitability through disciplined operations, revenue management, and strong leadership. This program reflects the realities of today’s hospitality environment by building operational mastery across every major department that impacts guest satisfaction and business performance.

Learners develop end-to-...

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6 Months / 100 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

CSU Channel Islands

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Hotel Management

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Course code: GES623

What you will learn

  • Explain how core hotel departments integrate to deliver a seamless, high-quality guest experience.
  • Execute front office procedures and apply guest-relations best practices, including conflict resolution and service recovery.
  • Manage quality, safety, and operational consistency through housekeeping standards, maintenance fundamentals, and risk mitigation systems.
  • Apply budgeting, forecasting, accounting fundamentals, and revenue management strategies to optimize profitability.
  • Plan and manage marketing, sales, events, HR systems, compliance requirements, and modern priorities like technology and sustainability.

How you will benefit

  • Be prepared to step into hotel leadership with cross-department operational competence—reducing costly mistakes and improving guest consistency.
  • Strengthen guest satisfaction and loyalty through professional guest relations, service recovery, and front-line excellence.
  • Improve profitability and decision-making by confidently managing budgets, forecasts, and revenue strategy (without playing “guess the occupancy rate”).
  • Reduce risk and protect your brand through safety, security, emergency readiness, and compliance-focused operations.
  • Graduate with validated readiness through a comprehensive final exam and a capstone project that mirrors real hotel management challenges and expectations.

How the course is taught

  • Self-paced, online course
  • 6 Months to complete
  • Open enrollment, begin anytime
  • 100 course hours
  1. Hotel Operations & Management Fundamentals
    1. Hospitality industry overview
    2. Hotel organizational structure
    3. Core management principles
  2. Front Office & Guest Relations
    1. Front office procedures
    2. Hospitality etiquette and guest experience
    3. Complaints and conflict resolution
  3. Housekeeping & Maintenance
    1. Housekeeping standards and workflows
    2. Maintenance and engineering essentials
    3. Safety and risk mitigation
  4. Food & Beverage Management
    1. Menu planning and design
    2. Food production and service
    3. Food safety and hygiene
  5. Security & Risk Management
    1. Security protocols and guest safety
    2. Emergency preparedness and incident response
    3. Hospitality risk management systems
  6. Financial Management
    1. Accounting principles
    2. Budgeting and forecasting
    3. Revenue management strategies
  7. Marketing, Sales & Event Management
    1. Hospitality marketing techniques
    2. Hotel sales strategies
    3. Event planning and management
  8. Human Resource Management
    1. Recruitment and selection
    2. Training and development
    3. Motivation and retention
  9. Legal & Compliance
    1. Hospitality law
    2. Regulations and compliance
    3. Safety and security protocols
  10. Technology, Sustainability & International Hospitality
    1. Technology in hospitality
    2. Sustainability and eco-tourism
    3. International hospitality management

Kevin Lee is an internationally recognized luxury event designer known for producing high-profile, design-forward experiences—ranging from major awards season events (including the Academy Awards, Grammy Awards, and Primetime Emmy Awards) to over-the-top weddings, private celebrity events, and Hollywood premieres. He has designed weddings and events for high-profile clients including Bill Clinton, Barack Obama, Brad Pitt, Oprah Winfrey, Tom Cruise, Kim Kardashian, Jennifer Aniston, Drew Barrymore, Kate Hudson, Lisa Vanderpump, and Nicolas Cage. He has also custom-designed destination wedding experiences, including a wedding in Greece for Ryan Serhant of Million Dollar Listing New York.

Sam Jagger is a luxury hospitality executive with more than two decades of leadership experience across premier hotel and resort properties in the United States. He currently serves as General Manager of The Maybourne Beverly Hills—Maybourne’s first U.S. property—where he leads teams responsible for delivering world-class guest service, operational excellence, and elevated brand experiences. Prior to this role, he served as General Manager of the Fairmont Miramar Hotel & Bungalows in Santa Monica and previously held the role of Director of Sales & Marketing at the same property. He also spent ten years as Managing Director & Senior Vice President at Mr. C Hotels & Residences, contributing deep expertise in luxury operations, service standards, brand leadership, and guest experience design.

Prerequisites:

No prior experience required. Basic computer literacy and business communication is recommended.  

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC, Mac or Chromebook device.

Software Requirements:

  • PC: Windows 10 or later.
  • Mac: macOS 12 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Any word processing application (not included in enrollment).
  • Microsoft Word Online
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

No.  

After you register, you will receive 6 months to complete the course. The time allotted for completion has been calculated based on the number of course hours. 

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours. 

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged. 

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.  

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through. 

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.  

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.  

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us.” 

 

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