Hotel Management

In this comprehensive online hotel management course, you will gain a solid understanding of the growing hospitality business—from historical context to the current trends. You will explore the key factors that shape the industry and its impact on the global economy before delving into the various aspects of hotel operations.

This hotel management training course will cover the responsibilities and skills required for various positions, including front desk management, guest relations,...

6 Months / 100 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Learning method

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Course code: GES609

What you will learn

  • Overview of the hospitality business
  • Introduction to essential hotel management roles
  • Coverage of various areas of management, including staff leadership, activity and event coordination, and food and beverage roles
  • Exploration of integrated disciplines, such as business management, hospitality and tourism, logistics, and record keeping

How you will benefit

  • This course provides fundamental knowledge and skills required to work in the hotel industry
  • Learn the basics of hotel management without committing to years of study
  • Open the door to new career opportunities in hospitality

How the course is taught

  • Self-paced, online course
  • 6 Months to complete
  • Open enrollment, begin anytime
  • 100 course hours
  1. Introduction: The Scope and Nature of Hotel Management
    1. The Hotel Industry
    2. The Scope of the Industry
    3. The Firm in the Hotel and Catering Industry
    4. Hotel Management
    5. Planning
    6. Policy
  2. Workplace & Hotel Organization
    1. Organization
    2. The Nature and Purpose of Organization
    3. The Mechanistic View of Organization
    4. The Human Relations View of Organization
    5. The Systems Approach to Organization
    6. Organization Structure
    7. The Informal Structure
    8. Hotel Organization
  3. Hotel Staff Management
    1. Work Charts
    2. Communication and Coordination
    3. Staff Management
    4. Monitoring Workloads and Work Procedures
    5. Authority/Chain of Command
    6. Career Structure
  4. Hospitality Control Systems
    1. Sources and Storage of Information
    2. Creating and Maintaining Information
    3. Creating and Maintaining Control Systems
    4. Types of Control
    5. Production Control
    6. Quality Control
    7. Sales Control
    8. Labor Utilization Control
    9. Materials Control
    10. Maintenance Control
    11. Financial Control
    12. Setting Standards and Corrective Action
    13. Work Study
    14. Organization and Methods
  5. Front Desk Operations (Reception)
    1. The Functions of the Front Office
    2. Customer Service
    3. Dealing with Grievances & Complaints
    4. Understanding Communication
    5. Conversation Development
    6. Using the Telephone
    7. Business Letters
    8. Promotions and Customer Relations
    9. Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
  6. Servicing Rooms and General Cleaning
    1. Service Equipment
    2. Direct Purchase of Hire of Equipment
    3. Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers
    4. Linen Room Organization
  7. Building and Facility Maintenance
    1. Daily
    2. Periodic and Planned Preventative Maintenance
    3. Frequent Maintenance Problems
    4. Safety, Furniture
    5. Fittings
    6. Managing Maintenance
    7. Building Maintenance
    8. Toilets and Locker Rooms
  8. Activities Management
    1. Tour desk, gymnasium, events (e.g. Weddings, balls etc.)
    2. In house Services
    3. Recreation Facilities
    4. Guest Information Services
    5. Swimming Pools
    6. Spa & Sauna Facilities
    7. Activities Management
    8. Tourism
  9. Food & Beverage Service
    1. Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)
    2. Kitchen Design & Equipment
    3. Service Facilities
    4. Food Service Management
    5. Food Purchasing
    6. Dealing with Complaints

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.


There are no prerequisites to take this course.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

These recommended reference materials are optional, but it's recommended that you purchase the latest version of them to ensure your skill set is up-to-date:

  • David K. HAYES and Jack D. NINEMEIER - Hotel Operations Management
  • Leonardo INGHILLERI & Micah SOLOMON - Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
  • Micah SOLOMON - The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
  • Jokima HILLER - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others

According to, the average salary of a hotel manager is $60,540 per year in the U.S. as of October 1, 2023.


This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.