Course Code: GES609
|A.||The Hotel Industry|
|B.||The Scope of the Industry|
|C.||The Firm in the Hotel and Catering Industry|
|B.||The Nature and Purpose of Organization|
|C.||The Mechanistic View of Organization|
|D.||The Human Relations View of Organization|
|E.||The Systems Approach to Organization|
|G.||The Informal Structure|
|B.||Communication and Coordination|
|D.||Monitoring Workloads and Work Procedures|
|E.||Authority/Chain of Command|
|A.||Sources and Storage of Information|
|B.||Creating and Maintaining Information|
|C.||Creating and Maintaining Control Systems|
|D.||Types of Control|
|H.||Labor Utilization Control|
|L.||Setting Standards and Corrective Action|
|N.||Organization and Methods|
|A.||The Functions of the Front Office|
|C.||Dealing with Grievances & Complaints|
|F.||Using the Telephone|
|H.||Promotions and Customer Relations|
|I.||Client Interpersonal Skills, Self Esteem & Reinforcement, etc.|
|B.||Direct Purchase of Hire of Equipment|
|C.||Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers|
|D.||Linen Room Organization|
|B.||Periodic and Planned Preventative Maintenance|
|C.||Frequent Maintenance Problems|
|H.||Toilets and Locker Rooms|
|A.||Tour desk, gymnasium, events (e.g. Weddings, balls etc.)|
|B.||In house Services|
|D.||Guest Information Services|
|F.||Spa & Sauna Facilities|
|A.||Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)|
|B.||Kitchen Design & Equipment|
|D.||Food Service Management|
|F.||Dealing with Complaints|
Bachelor of Commerce, Master of Arts
Roberts is an academic mentor and lecturer. She has over two decades of work history in the areas of hospitality supervision and resort management.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
These recommended reference materials are optional, but we recommend purchasing the latest version to ensure your skill set is up-to-date:
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
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