Course Code: GES328
Learn to understand and operate BIOS/UEFI tools, motherboard components, CPU and RAM types, PC expansion cards, and power supplies. You’ll also understand storage devices, display devices, peripheral devices, network architecture devices, and characteristics of TCP/IP.
Master PC connection interfaces, network cables and connectors, Wi-Fi networking standards, internet connection types, and networking tools. In unit 4, you’ll learn about laptop components, displays, features, and mobile devices.
Understand SOHO’s, printers, and how to maintain a printer. You’ll also cover troubleshooting best practices for RAMP, CPU, RAID, networks, mobile devices, and printers.
Learn the fundamentals of Microsoft Operating Systems. Continue on to learn about Windows OS security, Microsoft command line tools, and Windows control panel utilities. In unit 2, you’ll learn about the basic features of mobile operating systems, how to secure mobile devices, and how to configure basic mobile device network connectivity and email.
Understand client-side virtualizations, basic cloud concepts, Windows networking on a client/desktop, and SOHO wireless and wired networks. Additionally, you’ll learn about common security threats and vulnerabilities, security best practices, and how to safely destroy and dispose of data.
Develop an understanding of safety procedures, how to handle prohibited content and activity, proper communication techniques, and how to explain privacy to clients. Lastly, in unit 6 you’ll cover troubleshooting best practices for PC operating systems, PC security issues, common mobile and OS security issues, and you’ll learn about troubleshooting theory.
David brings over 10 years of experience in IT, education, instruction, curriculum design, combined with extensive management and leadership experience in the private and non-profit sectors. His passion for technology and education has led David to work as an academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist and blogger. David holds a Master of Education and a Bachelor of Science, both in Technology Education, from Ohio State University in Columbus, Ohio. In addition, he has earned IT industry certifications and has been published in a book on gamification in the classroom.
Aaron brings over 10 years experience in technology and technology-related instructional design, teaching and tutoring. His experience includes instructional design and curriculum development for Loyola University Medical Center, DeVry University, as well as corporate training clients. Aaron holds a Master of Science Education in Learning Design and Technology, from Purdue University, in West Lafayette, Indiana; and a Bachelor of Science in Integrative Biology from the University of Illinois/Urbana Champaign, in Champaign, Illinois.
To enroll in this program, you should have basic knowledge of computer hardware and operating systems—for example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft Windows navigation skills.
This program is for you if you're interested in pursuing a career in information technology, specifically related to PC technology. This program will prepare you obtain a CompTIA A+ Certification designation.
This program is compatible with the Windows 7 and later operating systems and all current Internet browsers.
This program can be taken on either a PC or Mac device. Mac users are encouraged to have access to a Windows environment on their device. You'll also need to have email capabilities.
Adobe Flash Player and Adobe Acrobat Reader are required for this course.
You will receive a copy of A+ Guide to IT Technical Support, Ninth Edition, upon registration.
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment. You can start and finish the program at your own pace. When you register for a program, you are given 6 months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.
All materials you need for the program are included. The cost of materials is covered by your tuition. ed2go ships all materials via UPS ground service upon registration. However, please note that we do not provide computer hardware as part of your course. We will assist you in seeking out free hardware components and trial editions of software applications to assist you in completing your applied activities.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive exam vouchers for the CompTIA 220-901 and 220-902 exams after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.
The majority of labs can be done using the online lab system. A lab scheduling link is included.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at (855) 534-3690. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
Yes, this program currently prepares for the 900 series A+ exams (CompTIA™ A+ Exam 220-901 and Exam 220-902) and you will receive exam vouchers after successful completion of the program and financial obligation.