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Human Resources Professional

Are you seeking a career in a high-demand field with plenty of opportunity for advancement? In this online program, you'll master the skills needed to advance within your human resources career. 

In this program you'll explore everything from the basics of HR to specific areas such as planning and strategizing, human resource laws, hiring disciplines, and labor relations. You'll also obtain a reference manual of HR documents. By the time you're done, you'll be fully prepared to begin your career in this exciting and challenging field. You will even receive instruction and insight on how to obtain an internship or externship upon the completion of the program. 

This program will prepare you to take the Professional in Human Resources (PHR) certification exam, with HRCI (Human Resource Certification Institute) as the certifying body. We will also cover much of the information you will find on the (SHRM Certified Professional certification) SHRM-CP exam as well as the new certification (Associate Professional Human Resources) aPHR exam offered by HRCI.

6 Months / 120 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Association of Executive and Administrative Professionals

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Finance Options Available

Learning Method

Instructor-led Self-Paced: Study on your own schedule.

Contact Us

Human Resources Professional

Learning Method

Instructor-led Self-Paced: Study on your own schedule.

Contact Us

Details + Objectives

Course Code: GES419

What You Will Learn
  • Learn everything you need to know to prepare for the PHR Certification Exam
  • Get a comprehensive review of Human Resources practices
  • Learn how to handle recruitment, performance appraisals, and establish training processes
  • Explain the strategic decisions that affect compensation, as well as the different job evaluation methods
  • Learn the technical and operational aspects of HR practices, including U.S. laws and regulations regarding employment practices
  • Understand OSHA rules governing employee health and safety
  • Discover how to implement retention strategies and when to integrate either tangible or intangible rewards programs
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 120 course hours
How you will benefit
  • Learn how to contribute to company strategy planning so you can be a more valuable member of the team
  • Prepare for PHR certification and set yourself apart
  • Open the door to new career opportunities and higher salary after obtaining your PHR certification including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more
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Introduction to Human Resources

Learn about the job opportunities available to you in the field of human resources as well as the skills you will need to be successful in your career including the job duties of a Human Resources Professional and more about the PHR certification exam. Then, discover how Human Resources should be viewed a strategic partner in any company as well as the challenges that HR professionals meet daily while you tackle growth, retrenchment, stability, and diversification in the workplace.

Recruiting, Hiring and Appraising Employees

Learn everything you need to know about the recruitment and selection process to help with good hiring decisions. Then, learn about the hiring process including legal interview questions and the importance of good employee orientation. You’ll also learn all about performance appraisals including good appraisal processes and methods as well as strategies for creating a high-performance workplace. 

Employee Compensation and Benefits

Learn how to match employee compensation with organization strategies as well as both traditional and non-traditional benefit structures. You’ll also learn all about retention including the cost of turnover, reasons employees leave, and succession planning. 

Health, Safety, and Legality

Learn about creating a safe work environment that will meet state and federal standards as well as Equal Employment Opportunity, Affirmative Action, managing labor relations and unions, employee rights, discrimination and diversity. You’ll also learn about prevention of accidents and illness through company wellness programs.

Global Human Resources

Discover the reasons companies choose to do business globally and how you can create a workforce to support these efforts. You’ll learn about staffing models, Geert Hofstede’s Five Cultural Dimensions, and selecting an expatriate.

Preparing for the HR Exam

Learn everything you need to know to successfully prepare for the PHR exam including study strategies. You’ll also get valuable information on externships and internships. 

Program Details

I.    Introduction to Human Resources 
            A.    Job Opportunities in Human Resources
            B.    Skills Necessary to be Successful in Human Resources
            C.    Job Duties of the Human Resources Professional
            D.    The Professional Human Resources (PHR) Exam

II.    HR's Role in Strategy 
            A.    Human Resources as a Strategic Partner in the Company
            B.    Challenges That Human Resources Professionals Meet
            C.    Growth, Retrenchment, Stability, Diversification

III.    Recruiting and Hiring Employees 
            A.    Recruitment and Selection
            B.    Hiring Process
            C.    Recruiting Methods
            D.    Legal Interview Questions
            E.    Orientation

IV.    Appraising and Improving Employee's Performance 
            A.    Importance of Performing Appraisals
            B.    Performance Appraisal Process
            C.    Performance Appraisal Methods

V.    Training Programs
            A.    Training Basics
            B.    ADDIE Model of Training
            C.    Individual Learning Styles

VI.    Compensation and Benefits 
            A.    Organization Strategies and Compensation
            B.    Internal and External Equity
            C.    Job Evaluation Methods

VII.    Employee Health and Safety 
            A.    Safely Training
            B.    Occupational Safety, Health Administration (OSHA)
            C.    Workplace Hazards, Workplace Violence
            D.    Accidents and Illness Prevention

VIII.    The Legal Environment 
            A.    Employment Law Terms
            B.    The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract 
                    Compliance Programs (OFCCP)
            C.    Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
            D.    Discrimination

IX.    Making HR Decisions 
            A.    Hiring Decisions
            B.    Forecasting Supply of Human Resources
            C.    Human Resources Software
            D.    Hiring Strategies, Reduction in Workforce Strategies

X.    Affirmative Action 
            A.    Affirmative Action Process
            B.    EEO-1, Affirmative Action Plan, Applicant Flow
            C.    Uniform Guidelines on Employee Selection

XI.    Diversity 
            A.    Defining Diversity
            B.    Managing Diversity Conflict
            C.    Understanding and Appreciating Diversity

XII.    Employee Rights and Discipline 
            A.    Employee Rights
            B.    Employer Rights
            C.    Employee Discipline
            D.    Turnover

XIII.    Termination 
            A.    Termination
            B.    Alternatives to Firing
            C.    Emotional Side of Firing

XIV.    Investigation 
            A.    Workplace Investigations
            B.    Investigation Steps
            C.    Conducting an Investigation

XV.    Unions - Managing Labor Relations 
            A.    Role of Unions in Organizations
            B.    Legal Context of Unions
            C.    Why Employees Join Unions
            D.    Unionization Process
            E.    Union Avoidance Strategies

XVI.    Creating a High-Performance Workplace 
            A.    Employee Peak Performance Strategies
            B.    Suggestion Systems
            C.    Employer-Employee Communication
            D.    Employee Work/Life Balance

XVII.    Global Human Resources 
            A.    Why Companies Choose to do Business Globally
            B.    Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
            C.    Geert Hofstede's Five Cultural Dimensions
            D.    Selecting an Expatriate

XVIII.    Retention 
            A.    Cost of Turnover
            B.    Reasons Employees Leave
            C.    Retention Strategies
            D.    Stay Interviews, Succession Planning

XIX.    Motivation, Rewards, and Recognition 
            A.    Maslow's Hierarchy
            B.    Reinforcement Theory
            C.    Reward Program Strategies

XX.    Preparing for the HR Exam 
            A.    Professional Human Resources Exam
            B.    Externships/Internships
            C.    Studying and Preparing for the PHR Exam

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Instructors & Support
Anna Smith

Anna Smith has a bachelor's degree in business administration from Spalding University and a master's degree in Management from Webster University. She also has a SPHR (Senior Professional in Human Resources Certificate) from the Society for Human Resource Management, SHRM-SCP, (SHRM Senior Certified Professional) and a Masters Online Teaching Certificate from the University of Illinois. Anna has worked in the field of human resources as a human resource representative for more than 25 years. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans. She is also an adjunct professor, teaching college-level human resource courses online.

Prerequisites / Requirements


There are no prerequisites for taking this program, other than basic computer knowledge. If you are planning to take the PHR exam, with HRCI as the certifying body, after completing the program, you will need one of the following:

  • One year experience in a professional-level HR position with a master's degree or higher
  • Two years experience in a professional-level HR position with a bachelor's degree
  • Four years experience in a professional-level HR position with less than a bachelor's degree


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari browsers. (Although Firefox or Chrome is preferred).
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.

Instructional material requirements: 

  • The instructional materials required for this program are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment: 
    • HR 4.0 (with Management CourseMate with eBook Printed Access Card)
    • PHR / SPHR Professional in Human Resources Certification Study Guide

Certified By

HR Certification Institute (HRCI)

The HR Certification Institute (HRCI) provides many certifications in the human resources field, and is the leading organization of its kind throughout the United States and the world. The credentials they offer include Professional in Human Resources (PHR), which is one of the first steps to establishing yourself in the HR field. When you complete a course certified by HRCI, you’ll master all aspects of HR management, from management to logistics. Take the first step toward your career goals today.


Frequently Asked Questions
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Can I register for a course if I am an international student?

Yes, since ed2go courses are online, you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted to complete your course has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your course on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:


What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion.

Am I guaranteed a job?

ed2go courses will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our instructors and career counselors will help you build your resume and are available to give advice on finding your first job. Instructors will also be available to use as a professional reference upon completion of the course. Potential students should always do research on the job market in their area before registering.

What kind of support will I receive?

You may be assigned with a facilitator or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

How can I get more information about this course?

If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Please note: Once the course curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued. Access to your course can take 24-48 business hours.

Do I need experience in human resources to take this program?

No. You do not need to have experience in human resources.

What is the job outlook for jobs in human resources?

According to the Bureau of Labor Statistics, the employment of human resources specialists is expected to grow from 2010 to 2020, 21% faster than average.

Does this program come with an internship?

No, but you will receive instruction and insight on how to obtain an internship or externship upon the completion of the course. 

What is the PHR Exam?

Professional in Human Resources (PHR) is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI), and shows that the individual possesses the knowledge as well as practical experience in human resource management necessary to pass this thorough examination.

Why is certification important?

Obtaining certification shows that you are dedicated to your career. Many organizations believe that hiring HR Professionals who have received certification gives them a competitive edge. The HR Professional is more motivated and knowledgeable in the field of HR.

Does this program prepare for a certification?

Yes, you will be prepared to sit for the PHR exam, administered by the Human Resource Certification Institute (HRCI).

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