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ed2go Business Operations Six Sigma: Total Quality Applications
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Six Sigma: Total Quality Applications

Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming; Pareto charts, and critical quality help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, check sheets, scatter diagrams, failure mode and effects analysis (FEMA), and force field analysis.

In this course you will learn how to apply the DMAIC model each step of the way. You will learn how to define, plan, implement, and close a Six Sigma project. You will also know how to use process capability and how to apply lean thinking.  You will understand the basics of advanced Six Sigma tools. 

This course will help you prepare for the internationally recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality® (ASQ®).

6 Weeks / 24 Course Hrs
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Starting April 17 | May 15

Six Sigma: Total Quality Applications


Details + Objectives

Course Code: tqa

What You Will Learn
  • Learn about Six Sigma business case
  • Develop a basic knowledge of statistics
  • Learn about strategic planning
  • Discover two methods of identifying customer requirements---the voice of the customer (VOC) and quality function deployment (QFD)
  • Learn each component of DMAIC (define, measure, analyze, improve and control)
  • Learn to think lean which means doing more with less
How the course is taught
  • Instructor-led course
  • 6 weeks in duration
  • Courses begin each month
  • 2 lessons released each week
  • 24 course hours
How you will benefit
  • Effectively apply the elements and methods of Six Sigma
  • Be able to define, plan, implement, and close a Six Sigma project
  • Begin preparing for the Six Sigma Black Belt and Quality Manager exams


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Week 1

In your first lesson, you will start by investigation DMAIC, the most popular acronym within the Six Sigma body of knowledge. Then you will explore basic statistics. You will learn to apply the measures of location---median, mode, mean---and the measures of dispersion---range, mean absolute deviation (MAD), variance, and standard deviation (SD). Then you will explore the business side of Six Sigma. You will examine strategic planning---a concept that looks at internal strengths and weaknesses and external opportunities and threats. You will discover two method of identifying customer requirements---the voice of the customer (VOC) and quality function deployment (QFD). Then you will explore benchmarking, a technique that helps you determine how your company matches up to the competition and industry standards and look at a few financial methods to help you keep track of key objectives.

Week 2

This lesson will begin by reviewing the first element of the DMIAC model: define. You will cover the basic Six Sigma metrics---defects per unit (DPU), defects per million opportunities (DPMO), yield, and rolled throughput yield (RTY). You will investigate team techniques to help define conditions and situations---brainstorming, brain-writing, nominal group technique (NGY), and affinity diagrams. You will examine how Pareto charts and critical to quality (CTQ) relate to process and problem definition.  Then you will learn about the measuring aspect of DMAIC. You will define a process, problem, or opportunity, if you don’t measure something, you can’t improve it. You will learn about different types of data and gain an understanding of sampling by seeing how it is used to analyze and observe populations. You will also examine three graphical methods to measure a population:  histograms, stem and leaf diagrams, and box and whiskers plots.

Week 3

This lesson will continue with the measure component of DMAIC. You will begin by looking at probability distributions, failure methods and effects analysis (FMEA), and physical measurement. The probability distributions that you will review (binomial, Poisson, and chi-square) are discrete. You will discover their formulas and see how their distributions compare to the normal curve. You will learn about FMEA's risk priority numbers (RPN) and be provided a form to help you use FMEA. You will examine a few members of the physical measurement family—metrology, tensile strength, micrometers, and optical comparators. Then you will discover several tools that relate to the third component of DMAIC: analyze. You will learn how to make sound decisions and assess risk. Then you will look at tools to help you investigate the processes, problems, and opportunities you defined and measured in the earlier lessons. You will discover how to use regression analysis and cause and effect diagrams. You will also learn about force field analysis, storyboards, decision trees, why-why diagrams, and finish up with check-sheets and scatter diagrams.

Week 4

In this lesson you will look at the ins and outs and the subtleties of creating and using flowcharts. You will also look at statistics and examine hypothesis testing and analysis of variance (ANOVA). Then you will look at project management as an essential vehicle to help you achieve your Six Sigma plans. You will examine the different phases of the project life cycle, and examine deliverables. Since they represent what customers expect, you need to know how to create and manage them. You will also define stakeholders and discover what they expect.

Week 5

In this lesson you will learn how to "scope" and schedule a project. Scoping refers to making sure that you set the original boundaries for your project. You will discover a work breakdown structure (WBS) and look at two different versions of WBS. You will look at ways to schedule your project. Then you will discover the "I element" (improve) of DMAIC by introducing design of experiments (DOE). You will begin with an overview and look at what a design and an experiment are. You'll learn about the history of DOE and its nature. You will identify the principles of sound experimental design and work on three DOE problems: one factor at a time (OFAT), full factorial, and fractional factorial DOE.

Week 6

In this lesson you will look at the final letter of DMAIC---C for control. You will discover three tools to help you control your operations: run charts, control charts, and process capability. You will learn how to create run charts, go through an overview of control charts, and create two different types of control charts. You will discover how to use process capability. Finally you will learn how to think lean. Lean thinking means doing more with less. You will discover how to eliminate waste, reduce lead-time, and minimize the impact of constraints.

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Instructors & Support

Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.




Completion of Tony Swaim's Total Quality Fundamentals.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.


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When can I get started?

A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits.

How does it work?

Once a course session starts, two lessons will be released each week for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

How long do I have to complete each lesson?

The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

What if I need an extension?

The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks plus 10 days (24 days total) to complete the final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

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