Excellent Instuctor! Very informational class. Met my reasons for taking the class."
I consider this an excellent introduction to Six Sigma. The topics are really fascinating to me and I just look forward to get more knowledge in the next course and pursue the Six Sigma certification."
I found this on-line course to be well laid out, and the materials supplied second to none. Instruction from Tony was both informative and in depth."
Mr. Swaim, I really enjoyed the course, and really appreciate all of the information found through supplementary Info. links. Looking forward to Six Sigma: Quality Management Applications."
Mr.Tony Swaim obviously enjoys his work and is passionate on sharing it with others. From the class lessons and test questions he is gifted in writing and communicating, having the ability to share his skills with others. His prompt interaction to questions along with discussions with others made the class seem friendly."
Thank you so much for a great course! I really enjoyed the course and found the material provided very useful and applicable to job situations. The supplementary materials are awesome."
Thank you Tony for all your hard work. Since taking this course, I am seriously thinking of going for my Green Belt or CQM. This will definitely help from a knowledge perspective in my current position and I hope to really use it in the next position I get. Thanks!"
The course was a very good introduction to the concepts and history of quality management. I look forward to taking the next course where we really get to the "nuts and bolts" of ISO and lean management. Tony's lessons were clear and concise."
This course reaffirmed basic knowledge of quality systems. Thank you Tony for your instructional guidance. I will recommend this course to others."
Tony, awesome course! My company may want to include this course in their training program."
Course Code: tqf
In your first lesson, you will examine the concept of professional quality certification as defined by the American Society for Quality (ASQ). You will learn about the history of the quality movement and how Six Sigma fits in. You will examine Total Quality Management (TQM) and its concepts and components. Then you will discover different customer types and discuss how you can minimize customer complaints. You will discover the role that your organization plays in providing high customer satisfaction.
In this lesson, you will examine the cost of non-quality and its components---external failure, internal failure, appraisal, and prevention costs. You will explore the concept of variation and how you can use statistical process control to meet customer requirements. Then you will learn about the basic leadership styles and two leadership models. You will also discover how the concepts of distinctive competency, competitive advantage, and organizational assessment position your organization for success.
In this lesson, you will learn what makes people tick and how to manage change. You need to know what motivates people in order to successfully work with and direct them. You will learn why people resist forces of change and look at ways to manage change. Then you will learn the secrets of team building and gain a solid understanding of how to build a strong team and effectively deliver training.
Discover a concept, “total employee involvement” (TEI), to help you get the most from the total power of every single person at your place of business. You will learn about the role that management and employees play in TEI. You will learn how to determine progress by using traditional and progressive performance measurements. Then you will explore the basics of standards and audition and discover how they are defined. You will examine their features, discuss the different types of audits, and look at why auditing is a challenging activity.
This lesson will explore how your firm can use external auditing to assess suppliers’ capabilities and internal auditing to improve company operations. You will learn the difference between external and internal auditing. Then you will gain some background about ISO, discuss what ISO 9000 represents, identify the challenges of implementing it, and go over a recipe for successfully putting ISO in place.
Tackle a number of topics that will increase your knowledge about quality standards and systems. You will examine a series of standards to manage the environment---ISO 14000. You will look at the Malcolm Baldrige National Quality Award. You will explore three systems: QS-9000, the Advanced Quality System, and the Conformite Europeenne mark. Then you will examine quality fallacies and identify the most common quality fallacies and what beliefs should take their place.
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits.
Once a course session starts, two lessons will be released each week for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks plus 10 days (24 days total) to complete the final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.