Course Code: su2
Gain tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication. We’ll also look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.
This lesson will provide you with some tips for choosing the right communication method. We'll also talk about how to listen more effectively-the first step to being a more effective communicator. Then, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message.
Discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted. Then, look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most
In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Then, discuss the personality traits of introverts versus extroverts.
In this lesson, we'll talk about two important traits called agreeableness and conscientiousness. People can be high or low or somewhere in between on these traits. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. Then, discuss two more personality traits: neuroticism and openness to experience.
Most of us do have at least some need for power, control, and influence. You’ll find out what to do with that need, how to use your power for good, and how it can help you be a successful manager. And finally, we'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.
Completion of Fundamentals of Supervision and Management (or equivalent experience).
Instructional material requirements:
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
I can honestly say that this class has affected how I relate to people on all levels. I find myself applying many principles to my employees. I've also begun changing many of my reactions to my boss. It is so easy to make quick judgements as to people's motives. From several exercises, I've learned that my negative reactions were probably derived from frustration, rather than his intentions. As a result, I'm not as stressed at work."
I enjoyed this class a lot and it was extremely beneficial in the areas of study for the position of management that I am working towards. It was well written and easy to stay focused on due to the writing style and material. Thank you so much for making it available on-line."
I have really enjoyed your class. After completing both I & II I have a better understanding of those who work around me and hopefully will eventually be supervising some of them in the near future. I highly recommend this course. It is easy to follow and filled with great truths that are helpful in any relationship - whether business or personal. Thanks!!"
I want to thank you for this course, it was very interesting to me. This was my first course online and I would recommend it to anyone. You were very informative and attentive to your student's discussion. I have recommended this course to both City and County officials for their employees and supervisors."
Online learning worked very well for me and my time schedule. The management and supervision classes I've completed have been very rewarding to me and I know the information I just learned online will be of great value to me as I supervise from this day forward. Thank you."
While I am new to the management field, these courses (both I & II) have helped me greatly. It gave me answers and insight to other issues that I have yet to encounter. Thank you."
I took your Fundamentals of Supervision and Management course last spring and it helped me to pass my ASQ CMQ/OE exam on March 2. Thanks."
I enjoyed Part 2 as well as 1. I have learned a lot that I can and will use to resolve issues within my department. This is a great course to take: very informative, on point, and covers real workplace issues. These courses (1 & 2) have helped me in starting my career advancement in the field of project management. I have more online courses to take; I hope the classes and instructors will be as good as yours. Thank you for teaching such a fine course."
Thank you very much for the wonderful course. This is the most practical treatment of the subject that I've seen. I can see how this material can be applicable in other areas of life as well."
I wanted to take the opportunity to thank you for this interesting, informative and enjoyable course. Your expertise and experience are clear and impressive. The skills and information you present in this course are invaluable, in both the professional and personal arenas."