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ed2go Health and Fitness Medical Certified Clinical Medical Assistant (CCMA) (Voucher Included)
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Certified Clinical Medical Assistant (CCMA) (Voucher Included)

Clinical medical assistants are skilled multi-taskers who help to maximize the productivity of the healthcare team. Medical assistants enable a healthcare facility to operate more efficiently, which increases revenue and provides a positive experience for patients.

In this course, you will medical terminology, medical law and ethics, HIPAA rules, scheduling systems, patient check-in and check-out, contents of a medical record, anatomy, pathophysiology, pharmacology, nutrition, phlebotomy theory, injections, and routine treatment and laboratory duties.

You will also learn medical terms an their application. You'll start by learning the origins of medical words and how to recognize prefixes and suffixes used in medical terminology. Then you'll learn about the body as a whole and how to differentiate cells, tissues, organs, systems, and cavities. Next, you'll learn to define and describe the function of each system of the human body. This knowledge will help you take the next step in your medical career or education.

You will be also able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam. Upon completion of the course, you will also have the opportunity to gain access to our Externship Starter Kit. 

12 Months / 540 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Berkshire Community College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

Certified Clinical Medical Assistant (CCMA) (Voucher Included)

Contact Us

Details + Objectives

Course Code: GES180

What You Will Learn
  • You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting.
  • The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures.
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 540 course hours
How you will benefit
  • Assistance from our Externship Coordinator and access to our Externship Starter Kit
  • Summarize the HIPAA Privacy Rule and HIPAA Security Rule
  • Demonstrate basic medical terminology knowledge
  • Discuss government and private insurances
  • Identify the functions of the major body systems
  • Demonstrate how to write a chief complaint and obtain a patient history
  • Discuss the importance of medical and surgical asepsis
  • Explain the information contained in different types of medical records.
  • Identify the three methods used to perform venipuncture


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Certified Clinical Medical Assistant

I.            Becoming a Medical Assistant                                   

                A.           Qualities of a Medical Assistant

                B.            Job Duties

                C.            Certification

                D.           Scope of Practice

                E.            Ambulatory Healthcare Settings

                F.            The Healthcare Team

II.         Managing Stress and Improving Communication               

                   A.            Stress and Burnout

                   B.            Types of Communication

                   C.            Barriers to Effective Communication

                   D.           Patient Interview Techniques

                   E.            The Stages of Grief

III.           Law, Ethics and Healthcare                                                       

                   A.           Health Insurance Portability and Accountability Act (HIPAA)

                   B.            Americans with Disabilities Act (ADA)

                   C.            Occupational Safety and Health Administration (OSHA)

                   D.           Informed Consent

                   E.            Advance Directives

                   F.            Ethical Guidelines for Healthcare Providers

                   G.           Medical Identify Theft

IV.          Improving Your Medical Office                                        

                   A.            The Reception Area

                   B.            The Medical Receptionist

                   C.            Safety Issues

                   D.           Opening and Closing the Facility

V.            Computers in the Ambulatory Care Setting                     

                   A.            Use of Computers in the Medical Office

                   B.            Electronic Medical Record (EMR) and Electronic Health Record (EHR)

                   C.            Safeguarding Protected Health Information (PHI)

                   D.           Cloud Computing

                   E.            Mobile Health (mHealth)

VI.          Telecommunications and Patient Scheduling                     

                   A.            Telephone Techniques

                   B.            Faxing

                   C.            Emails

                   D.            Patient Portal

                   E.            Patient Scheduling Methods

                   F.            Cancellations and No Shows

                   G.           Dealing with Irate Patients          

    VII.         Enhancing the Patient Experience

                   A.            Patient-Centered Medical Home

                   B.            First Impressions

                   C.            Patient Kiosk

                   D.            Practice Website

                   C.            Concierge Medicine

                   D.            Telemedicine

VIII.        Managing Medical Records                                                  

                   A.           Purposes of Medical Records

                   B.            Electronic, Paper and Hybrid Medical Records

                   C.            Categories of Medical Records

                   D.           Flow Sheets

                   E.            SOAP Notes

                   F.            Filing Paper Records

                   G.           Release of Information (ROI)

                   H.            Personal Health Record (PHR)

IX.           Written Communication                                            

                  A.           Components of a Business Letter

                   B.            Proofreading

                   C.            Meeting Agendas

                   D.           Business Emails

X.            Working with Medical Documents                                                 

                    A.          Purposes of Medical Records

                    B.           Types of Medical Records: 

                                                   Chart Notes

                                                   History & Physicals (H&Ps)

                                                   Operative Reports


                                                   Discharge Summaries

                                                   Radiology and Imaging Reports

                                                   Pathology Reports

                                                   Procedure Reports

                                                   Laboratory Reports

                   C.            Medical Transcriptionist/Medical Scribe

                   D.           Electronic Signatures

XI.           Medical Billing and Overview Coding:  An Overview           

                   A.            Health Insurance Terms

                   B.            Private and Government-Sponsored Insurers

                   C.            Code Sets:  ICD-10-CM/PCS, CPT, HCPCS Level II

                   D.            CMS-1500 and UB-04

                   E.            Electronic Claims

                   F.            Pre-authorizations

                   G.           Medical Necessity          

                   H.            Explanation of Benefits (EOBs)

                   I.             Fair Debt Collection Practices Act

                   J.             Advance Beneficiary Notice (ABN)

XII.         Daily Financial Practices                                                               

                   A.           Accounts Receivable and Accounts Payable

                   B.            Provider Fees

                   C.            Improving Patient Payments

                   D.            Claims Denial Strategies

                   E.            Practice Management Software

                   F.            Managing Patient Accounts

                   G.           Petty Cash              

XIII.        The Administrative Medical Assistant as Office Manager

                   A.            Qualities of an Office Manager

                   B.            Job Duties

                   C.            Policy & Procedure Manual

                   D.            Staff Meetings

                   E.            Physician Credentialing

                   F.            Clinical Documentation Improvement (CDI)

                   G.           Practice Websites

XIV.        Major Body Systems                    

                   A.            Integumentary System

                   B.            Musculoskeletal System

                   C.            Circulatory System

                   D.            Lymphatic System

                   E.            Immune System

                   F.            Respiratory System

                   G.           Digestive System

                   H.            Urinary System

                   I.             Nervous System

                   J.             Endocrine System

                   K.            Special Senses

                   L.             Reproductive System                  

XV.         Pathophysiology        

                A.            Skin Disorders

                   B.            Endocrine Disorders

                   C.            Nervous System Disorders

                   D.            Digestive System Disorders

                   E.            Respiratory System Disorders

                   F.            Circulatory System Disorders

                   G.           Urinary System Disorders

                   H.            Musculoskeletal System Disorders

                   I.             Eye and Ear Disorders

                   J.             Lymphatic and Immune System Disorders

                   K.            Reproductive System Disorders                               

XVI.        Pharmacology                                   

                   A.            Medical Uses of Drugs

                   B.            Drug Regulations

                   C.            Controlled Substances

                   D.            Drug Classifications

                   E.            Drug Actions

                   F.            Common Abbreviations

                   G.           Routes of Administration

                   H.            Drug Names

                   I.             Drug Formularies

                   J.             Dose Calculations               

XVII.      Nutrition and Special Diets 

                   A.            Importance of Nutrition

                   B.            Types of Nutrients

                   C.            Healthy Diets

                   D.            Therapeutic Diets

XVIII.     The Chief Complaint and Patient History                               

                   A.             Preparing for the Patient

                   B.            Chief Complaint

                   C.            Medical History

                   D.            Approaching Sensitive Topics

                   E.            Charting                               

XIX.        Recording Vital Signs                                                                     

                   A.            Temperature

                   B.            Blood Pressure

                   C.            Pulse

                   D.            Respiration

                   E.            Height and Weight

                   F.            Body Mass Index

XX.         The Physical Examination                                                            

                   A.            Methods of Examination

                   B.            Examination Positions

                   C.            Equipment and Supplies

                   D.            Preparing the Patient

                   E.            Order of the Examination

                   F.            After the Examination

XXI.        Specialty Exams and Procedures                                               

                   A.            Prenatal Examination

                   B.            Gynecology Examination

                   C.            Pediatric Examination

                   D.            Geriatric Examination

                   E.            Visual Acuity Testing

                   F.            Pulse Oximetry

                   G.           Ear Irrigation

XXII.       Medical Asepsis and Infection Control                

                   A.            Medical Asepsis

                   B.            Microorganisms

                   C.            Infection Cycle

                   D.            Transmission-Based Precautions

                   E.            Bloodborne Pathogens

                   F.            Other Potentially-Infectious Materials

                   G.           Personal Protective Equipment

                   H.            Needlestick Injuries

                   I.             Standard Precautions

                   J.             Infection Control                             

 XXIII.     Surgical Asepsis and Sterilization Techniques

                   A.            Surgical Asepsis

                   B.            Methods of Sterilization

                   C.            Sterile Field

                   D.            Preoperative Procedures                               

XXIV.     Surgical Instruments                                                                     

                   A.            Cutting and Dissecting Instruments

                   B.            Grasping and Clamping Instruments

                   C.            Dilators, Scopes, and Probes

                   D.            Retracting and Exposing Instruments

                   E.            Care of Surgical Instruments

                   F.            Chemical Cautery

                   G.           Electrosurgery

                   H.            Cryosurgery

                   I.             Laser Surgery

XXV.      Assisting with Minor Office Surgeries        

                   A.            Informed Consent

                   B.            Patient Preparation

                   C.            Preoperative Skin Cleansing

                   D.            Postoperative Instructions

                   E.            Wound Care

                   F.            Suture and Staple Removal

                   G.           Applying a Sterile Dressing

XXVI.     Introduction to the Medical Laboratory 

                   A.            Purposes of Laboratory Testing

                   B.            Types of Clinical Laboratories

                   C.            Laboratory Departments

                   D.            CLIA      

                   E.            Laboratory Requisitions

                   F.            Laboratory Reports

                   G.           Urinalysis                                               

XXVII.    Basic Microbiology         

                   A.            Bacteriology

                   B.            Mycology

                   C.            Parasitology

                   D.            Virology

                   E.            Immunology                           

 XXVIII.  Introduction to Phlebotomy    

                   A.           Composition of Blood

                   B.            Supplies

                   C.            Order of Draw

                   D.            Venipuncture Methods

                   E.            Venipuncture Sites

                   F.            Specimen Identification

                   G.           Capillary Puncture

                   H.            Quality Assurance           

XXIX.     Basic Hematology                                                                           

                   A.            Red Blood Cells

                   B.            White Blood Cells

                   C.            Platelets

                   D.            Coagulation Studies

                   E.            Blood Count Tests   

XXX.       Electrocardiogram                           

                   A.            Electrical Conduction System of the Heart

                   B.            Cardiac Cycle

                   C.            Normal Sinus Rhythm

                   D.            Arrhythmias

                   E.            12-Lead ECG

                   F.            Multichannel ECG

                   G.           Waveform Components

                   H.            Common Artifacts

                   I.             Electrophysiology

                   J.             Holter monitor

                   K.            Automated External Defibrillator                               

XXXI.     Administering Noninjectable Medications                            

                   A.            Medication Order

                   B.            Six Rights of Medication Safety

                   C.            Medication Label

                   D.            Administration of Oral Medications

                   E.            Administration of Inhaled Medications

                   F.            Medication Errors                  

XXXII.    Basic Guidelines for Administration of Injections               

                   A.            Intradermal Injections

                   B.            Subcutaneous Injections

                   C.            Intramuscular Injections

                   D.            Syringes

                   E.            Needles

                   F.            Withdrawing Medication from a Vial or Ampule

                   G.           Tuberculin Skin Test       

XXXIII.   Diagnostic Imaging                                                                        

                   A.            X-Rays

                   B.            Ultrasonography

                   C.            CT Scans

                   D.            MRI Scans

                   E.            Nuclear Medicine Scans

XXXIV.  Rehabilitation and Treatment Modalities     

                   A.            Physical Therapy

                   B.            Occupational Therapy

                   C.            Speech Therapy

                   D.            Sports Medicine

                   E.            Proper Body Mechanics

                   F.            Care for a Falling Patient

                   G.           Wheelchair Safety

                   H.            Transfer Techniques

XXXV.    First Aid Techniques                                             

                   A.            Types of Wounds

                   B.            Burns

                   C.            Musculoskeletal Injuries

                   D.            Choking

                   E.            Syncope

                   F.            Poisoning

XXXVI.  Emergencies in the Medical Office                                        

                   A.            Anaphylaxis

                   B.            Cardiac Arrest

                   C.            Asthma

                   D.            Shock

                   E.            Seizures              

                   F.            Diabetic Emergencies

                   G.           Crash Cart

Medical Terminology

I.         Your Foundation in Medical Terminology

A.  The Fundamentals of Medical Terminology

B.  Practicing What You've Learned - The Fundamentals of Medical Terminology

C.  Getting to Know the Human Body

D.  Practicing What You've Learned - Overview of the Human Body

E.   What Have You Learned?

II.       The Skeletal and Muscular Systems 

A.  What Makes Up a Skeleton?

B.  Practicing What You've Learned - What Makes Up a Skeleton?

C.  Flex Some Muscle

D.  Practicing What You've Learned - Flex Some Muscle

E.   What Have You Learned?

III.      The Cardiovascular and Respiratory Systems 

A.  Getting to the Heart of Things

B.  Practicing What You've Learned - Getting to the Heart of Things

C.  Take a Deep Breath

D.  Practicing What You've Learned - Take a Deep Breath

E.   What Have You Learned?

IV.      The Digestive, Urinary, and Reproductive Systems 

A.  Going for the Gut

B.  Practicing What You've Learned - Going for the Gut

C.  When Nature Calls

D.  Practicing What You've Learned - When Nature Calls

E.   The Birds and the Bees

F.   Practicing What You've Learned - The Birds and the Bees

G.  What Have You Learned?

V.        Nervous and Integumentary Systems and Special Senses 

A.  You've Got Some Nerve

B.  Practicing What You've Learned - You've Got Some Nerve

C.  Now Hear (and See) This!

D.  Practicing What You've Learned - Now Hear (and See) This!

E.   Slip Me Some Skin

F.   Practicing What You've Learned - Slip Me Some Skin

G.  What Have You Learned?

VI.      The Lymphatic, Immune, and Endocrine Systems 

A.  Protection Against Infection

B.  Practicing What You've Learned - Protection Against Infection

C.  Learning About Hormones

D.  Practicing What You've Learned - Learning About Hormones

E.   What Have You Learned

Instructors & Support

Nancy Smith

Nancy Smith has almost 30 years of experience in healthcare education. After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges. In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager. She is a member of AHIMA and has a CCS-P coding certification. She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.


Prerequisites / Requirements


There are no prerequisites prior to enrolling in this course.

You need a high school diploma or GED in order to take the CCMA exam.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word (not included in enrollment).
  • Windows Media Player or a similar program.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment: 

  • Medical Terminology for Health Professions
  • Administrative Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa
  • Clinical Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa

More About

This course includes access to our Externship Starter Kit. You can research and locate externships on your own and our kit provides a breakdown of the process used for traditional externships, but tailored for this specific course. There may be certain eligibility requirements depending on the medical practice that hosts the externship or by the State you live in and plan to work in. It is your responsibility to research these requirements before an externship begins. As part of the externship paperwork, you may be asked to pass a background check and a possible drug test.

We cannot guarantee an externship, but will do our best to help you find experience. Just like seeking real employment, a lot of the work is up to you. You are asked to review professional practices in local areas and research specific types of work in the field. Please check with the practice to confirm you have everything needed to begin an externship. 


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). The registration fee for the exam is included with this course.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

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