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ed2go Health and Fitness Medical Certified Medical Administrative Assistant with Certified Electronic Health Records Specialist + Medical Terminology (Vouchers Included)
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Certified Medical Administrative Assistant with Certified Electronic Health Records Specialist + Medical Terminology (Vouchers Included)

This all-inclusive National Healthcareer Association (NHA) certified course, can unlock the door to a burgeoning career. Certified Medical Administrative Assistant possess a broad scope of knowledge and skills that make them ideal professionals for any ambulatory care setting, including medical practices, urgent care centers, ambulatory surgery centers, hospital clinics, same-day surgery centers, and dialysis clinics. Employment is also available in medical laboratories, government agencies, and educational institutions.

This course offers valuable training in medical office management, legal, ethical, and regulatory concepts, information on what is stored in an electronic health record (EHR) system, steps required to implement an electronic health record system in a medical practice, how staff members and patients interact with EHR systems, and what benefits these systems provide compared to traditional paper records.

Medical Terminology is the language of medicine. You will study word parts and the structures and functions of the human body. You will also study disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune.

Upon completion of this course, you will be prepared to take the Certified Medical Administrative Assistant (CMAA) and the Electronic Health Record Specialist Certification (CEHRS) exams offered by National Healthcareer Association (NHA). This course includes vouchers which cover the fees of the exams. 

12 Months / 354 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Texas A&M University - Corpus Christi

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

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Certified Medical Administrative Assistant with Certified Electronic Health Records Specialist + Medical Terminology (Vouchers Included)

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Details + Objectives

Course Code: GES150

What You Will Learn
  • Wide range of medical office management skills
  • Detailed overview across multiple areas in a certified medical administrative assistant, electronic health records and medical terminology
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 354 course hours
How you will benefit
  • Preparation to take the Certified Medical Administrative Assistant (CMAA) and the Electronic Health Record Specialist Certification (CEHRS) exams offered by National Healthcareer Association (NHA)


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Certified Medical Administrative Assistant

I.    Becoming an Administrative Medical Assistant    
                A.        Qualities of a Medical Assistant
                B.        Job Duties
                C.        Certification
                D.        Scope of Practice
                E.        Ambulatory Healthcare Settings
                F.        The Healthcare Team
II.    Managing Stress and Improving Communication        
                A.        Stress and Burnout
                B.        Types of Communication
                C.        Barriers to Effective Communication
                D.        Patient Interview Techniques
                E.        The Stages of Grief
III.    Law, Ethics and Healthcare
                A.        Health Insurance Portability and Accountability Act (HIPAA) 
                B.         Americans with Disabilities Act (ADA)
                C.        Occupational Safety and Health Administration (OSHA)
                D.        Informed Consent
                E.        Advance Directives
                F.        Ethical Guidelines for Healthcare Providers
                G.        Medical Identify Theft
IV.    Improving Your Medical Office
                A.       The Reception Area
                B.        The Medical Receptionist
                C.        Safety Issues
                D.        Opening and Closing the Facility
V.    Computers in the Ambulatory Care Setting
                A.        Use of Computers in the Medical Office
                B.         Electronic Medical Record (EMR) and Electronic Health Record (EHR)
                C.        Safeguarding Protected Health Information (PHI)
                D.        Cloud Computing
                E.        Mobile Health (mHealth)
VI.    Telecommunications and Patient Scheduling
                A.        Telephone Techniques
                B.        Faxing
                C.        Emails
                D.        Patient Portal
                E.        Patient Scheduling Methods
                F.        Cancellations and No Shows
                G.        Dealing with Irate Patients    

VII.    Medical Terminology:  Word Parts, Plurals, Abbreviations
                A.        Importance of Medical Terminology
                B.        Understanding Word Parts:  Roots, Prefixes, Suffixes
                C.        Abbreviations and Acronyms in Medical Records
                D.        Plural Endings    
VIII.    Managing Medical Records
                A.        Purposes of Medical Records
                B.        Electronic, Paper and Hybrid Medical Records
                C.        Categories of Medical Records
                D.        Flow Sheets
                E.        SOAP Notes
                F.        Filing Paper Records
                G.        Release of Information (ROI)
                H.        Personal Health Record (PHR)
IX.    Written Communication
                A.        Components of a Business Letter
                B.        Proofreading
                C.        Meeting Agendas
                D.        Business Emails
X.    Working with Medical Documents
                 A.        Purposes of Medical Records
                 B.        Types of Medical Record
                 C.        Medical Transcriptionist/Medical Scribe    
                 D.        Electronic Signatures
XI.    Medical Billing and Coding:  An Overview
                A.        Health Insurance Terms
                B.        Private and Government-Sponsored Insurers
                C.        Code Sets:  ICD-10-CM/PCS, CPT, HCPCS Level II
                D.        CMS-1500 and UB-04
                E.        Electronic Claims
                F.        Pre-authorizations
                G.        Medical Necessity    
                H.        Explanation of Benefits (EOBs)
                I.         Fair Debt Collection Practices Act
                J.         Advance Beneficiary Notice (ABN)
XII.    Daily Financial Practices
                A.        Accounts Receivable and Accounts Payable
                B.        Provider Fees
                C.        Improving Patient Payments
                D.        Claims Denial Strategies
                E.        Practice Management Software
                F.        Managing Patient Accounts
                G.        Petty Cash
XIII.    The Administrative Medical Assistant as Office Manager
                A.        Qualities of an Office Manager
                B.        Job Duties
                C.        Policy & Procedure Manual
                D.        Staff Meetings
                E.        Physician Credentialing
                F.        Clinical Documentation Improvement (CDI)
                G.        Practice Websites

Certified Electronic Health Records Specialist

I.    An Overview of EHR and CEHRS
                A.        What is an EHR
                B.        The Importance of EHRs
                C.        Efforts to Encourage EHR Adoption
                D.        EHRs in the Future
                E.        The Role of a CEHRS in a Medical Practice
II.    Steps to EHR Implementation
                A.        Step 1: Assess
                B.        Step 2: Plan
                C.        Step 3: Select
                D.        Step 4: Implement
III.    The EHR Framework
                A.        EHR Architecture, Hardware, Software, Networks and Interfaces
                B.        Human-Computer Interface (User) Devices
                C.        Functional, Data Content, and Vocabulary Standards
                D.        Feature and Data Formats
                E.        Security Controls
                F.        Hybrid Health Records
                G.        Disaster Recovery
IV.    HIPAA Requirements and EHR Systems
                A.        What is HIPAA?
                B.        HIPAA and CEHRS
                C.        HIPAA Privacy Rule
                D.        HIPAA Security Rule
V.    The EHR and Record Content
                A.        Record Purposes
                B.        Record Formats and Types of Data
                C.        Record Standards
                D.        Medical Record Content
                E.        Documentation Practices
VI.    Patient Visit Management
                A.        The EHR in an Office Workflow
                B.        Master Patient Index
                C.        Service Payment Information
                D.        Scheduling
                E.        Consents, Acknowledgements, Advance Directives, and Authorizations
VII.    Problem, Medication, and Allergy Lists
                A.        The Lists
                B.        Summary Lists in the Office Workflow
                C.        Standards – Functional, Content, and Vocabulary
VIII.    Examination/Assessment Notes, Graphics, and Charts
                A.        Examination and Assessment Notes in the Office Workflow
                B.        Functional and Content Standards
                C.        Documentation
IX.    Treatment Plans, Orders, and Results
                A.        Treatment Plan
                B.        Treatment Plans in the Office Workflow
                C.        Functional and Content Standards of Treatment Plans
                D.        Documentation of Treatment Plans, Orders, and Results
X.    Medication Orders and Administration
                A.        Medication Orders Workflow
                B.        Functional, Content, and Vocabulary Standards for Medication Orders
                C.        Medication Reference Information
                D.        Medication Alerts and Reminders
XI.    Patient Communications
                A.        Patient-Focused Communication
                B.        Patient Portals
                C.        Personal Health Records
XII.    Coding, Billing, and Practice Reports
                A.        Coding and Billing Workflow
                B.        Code Sets and Clinical Vocabularies
                C.        Coding, Billing, and the EHR
                D.        Encoders and Computer-Assisted Coding
                E.        Electronic Bill Submission
XIII.    Research, Registries, and Reportable Events
                A.        Medical Product Development
                B.        Practice Requirements
                C.        Standards that Support Research
                D.        Registries and Reportable Events
XIV.    Personal Health Records and Continuing Care Records
                A.        Personal Health Record
                B.        Communication Among Providers for Continuing Care
                C.        Continuity of Care Record
                D.        Ongoing Training and Technical Support of EHR Software

Medical Terminology

I.    A Foundation in Medical Terminology 
                A.        The Fundamentals of Medical Terminology
                B.        Overview of the Human Body
                C.        Practicing What You’ve Learned
II.    The Skeletal and Muscular Systems 
                A.        Overview of the Skeletal System
                B.        Overview of the Muscular System
                C.        Practicing What You’ve Learned
III.    The Cardiovascular and Respiratory Systems 
                A.        Overview of the Cardiovascular System
                B.        Overview of the Respiratory System
                C.        Practicing What You’ve Learned
IV.    The Digestive, Urinary, and Reproductive Systems 
                A.        Overview of the Digestive System
                B.        Overview of the Urinary System
                C.        Overview of the Reproductive System
                D.        Practicing What You’ve Learned
V.    Nervous and Integumentary Systems and Special Senses 
                A.        Overview of the Nervous System
                B.        Overview of the Integumentary System
                C.        Overview of Special Senses
                D.        Practicing What You’ve Learned
VI.    The Lymphatic, Immune, and Endocrine Systems 
                A.        Overview of the Lymphatic System
                B.        Overview of the Immune System
                C.        Overview of the Endocrine System
                D.        Practicing What You’ve Learned

Instructors & Support

Rachael Delekta

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers’ compensation case management biller and auditor. She works daily with medical records and healthcare software.   

Nancy Smith

Nancy Smith has almost 30 years of experience in healthcare education. After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges. In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager. She is a member of AHIMA and has a CCS-P coding certification. She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.

Jennifer Della'Zanna

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

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Prerequisites / Requirements


There are no prerequisites to take this course. However, in order to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have this before enrolling for this course.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. The electronic health record (EHR) software within the course is only accessible through Internet Explorer. 
  • Microsoft Word (not included in enrollment).
  • Windows Media Player or a similar program.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment: 

  • Administrative Medical Assisting
  • The Paperless Medical Office: Using Harris CareTracker
  • Medical Terminology for Health Professions

About Certification


The National Healthcareer Association (NHA) has a single goal: to improve the quality of patient care in all medical settings. NHA believes that increasing the knowledge, skills, and competency of healthcare professionals will result in improved patient care as well as better efficiency in the healthcare industry. NHA provides a variety of certifications that work toward achieving this goal. The organization is a nationally-recognized and highly-respected healthcare certification provider.


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, this course actually prepares you for two certifications. Upon completion of all your coursework, you will be prepared to sit for the Certified Medical Administrative Assistant (CMAA) exam and the Certified Electronic Health Records Specialist (CEHRS) exam, both offered by the National Healthcareer Association (NHA). You will receive vouchers for both exams after successfully completing the course and your financial obligation.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion.   In addition, NHA Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Records Specialist (CEHRS) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the course and financial obligation.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

What is the demand for administrative medical assistants?

The demand for Administrative Medical Assistants is high, and it is expected to grow 23 percent over the next several years according to the Bureau of Labor Statistics. This job growth will result mainly from an increasing elderly population as well as advances in healthcare and medical office technology.

Are electronic health records specialists in high demand?

Yes! Electronic Health Records Specialists are in high demand, and jobs are expected to increase by 13 percent through 2026 which is considered faster than average by the Bureau of Labor Statistics. An aging population is expected to be the biggest contributor to this job growth.

What does an administrative medical assistant do?

An Administrative Medical Assistant manages all the front desk activities for a hospital, doctor’s office, or other medical facility. This is an integral role in healthcare as it allows doctors and other medical staff to focus on caring for patients. In this role, you will need to have excellent customer service skills as you are often the first person that patients connect with at a medical facility. You will need to be able to multitask, deal with stress well, use computer systems, handle money, and communicate clearly and concisely. You’ll master all of these things and more!

What is a certified medical administrative assistant?

A Certified Medical Administrative Assistant (CMAA) is a certification earned by those who have proven their expertise in efficiently and effectively running healthcare offices. This nationally recognized designation is something that many employers are searching for in one of the fastest-growing careers today. Upon earning this certification, you’ll be able to confidently handle correspondence, answer calls, schedule appointments, operate computer systems, maintain files, update and maintain patient information, and create operation reports for any medical practice, essential duties for any administrative medical assistant.

What is the difference between an Administrative Medical Assistant and a Medical Assistant?

The difference between an Administrative Medical Assistant and a Medical Assistant is that while both positions can and do perform clerical tasks, a Medical Assistant also has the ability to perform some clinical tasks such as helping with examinations, giving injections, and preparing specimens for lab tests.

How much does an Administrative Medical Assistant make?

According to the Bureau of Labor Statistics, Administrative Medical Assistants earn a median salary of $36,000. Your exact salary will vary, but the areas with the highest paying jobs for Administrative Medical Assistants include California, Idaho, Washington D.C., and Connecticut.

What is a certified electronic health records specialist (cehrs)?

A certified electronic health records specialist (CEHRS) is someone who has demonstrated that they have the knowledge and skills to perform the important job of ensuring that patient data is secure, complete, and accurate. To achieve the nationally-recognized CEHRS designation you must prepare for and pass the CEHRS exam offered by the National Healthcareer Association.

Where do you work as an electronic health records specialist?

Electronic health records specialists work in a variety of healthcare facilities including physicians’ offices, hospitals, nursing homes, clinics, surgery centers, and government facilities. You may even be able to work from home in this career!

What is a day in the life of an electronic health records specialist like?

A day in the life of an electronic health records specialist is one of multi-tasking. You will be responsible for auditing patient records, submitting reimbursement claims, processing requests for medical information, reviewing records, collecting insurance and demographic information from patients, and discussing patients with physicians and insurance professionals. There is a high need for specialists who are trustworthy and able to keep information confidential.

How much do electronic health records specialists make?

The median salary for electronic health records specialists is just over $39,000 per year according to the Bureau of Labor Statistics. Those working in physicians’ offices have an average salary around $35,500, while those working in hospitals earn over $44,000 on average.

Is the CMAA a multiple-choice test?

Yes. The CMAA exam consists of 110 multiple-choice questions. The questions are weighted so some are worth more points than others, and you must score a minimum of 390 points in order to pass the exam. The exam must be taken at a PSI testing center, and you will be given 2 hours and 10 minutes to complete it.

What type of test is the cehrs certification exam?

The CEHRS certification exam is a multiple-choice test that consists of 110 questions. The exam must be taken at a PSI testing center, and you will be given 1 hour and 50 minutes to complete it.

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