Certified Clinical Medical Assistant (CCMA) (Voucher Included)

Clinical medical assistants are skilled multi-taskers who help to maximize the productivity of the healthcare team. Medical assistants enable a healthcare facility to operate more efficiently, which increases revenue and provides a positive experience for patients.

In this course, you will learn medical terminology, medical law and ethics, HIPAA rules, scheduling systems, patient check-in and check-out, contents of a medical record, anatomy, pathophysiology, pharmacology, nutrition, phlebotomy...

12 Months / 540 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Certified Clinical Medical Assistant (CCMA) (Voucher Included)

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Course code: GES180

What you will learn

  • You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting.
  • The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures.

How you will benefit

  • Assistance from our Externship Coordinator and access to our Externship Starter Kit
  • Summarize the HIPAA Privacy Rule and HIPAA Security Rule
  • Demonstrate basic medical terminology knowledge
  • Discuss government and private insurances
  • Identify the functions of the major body systems
  • Demonstrate how to write a chief complaint and obtain a patient history
  • Discuss the importance of medical and surgical asepsis
  • Explain the information contained in different types of medical records.
  • Identify the three methods used to perform venipuncture

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 540 course hours
  1. Medical Terminology
    1. Introduction to Medical Terminology
    2. The Musculoskeletal System
    3. The Cardiovascular System
    4. The Lymphatic and Immune Systems
    5. The Respiratory System
    6. The Digestive System
    7. The Urinary System
    8. The Nervous System
    9. The Special Senses The Eyes and Ears
    10. The Integumentary System
    11. The Endocrine System
    12. The Reproductive System
    13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
  2. Certified Clinical Medical Assistant
    1. Becoming a Medical Assistant
      1. Qualities of a Medical Assistant
      2. Job Duties
      3. Certification
      4. Scope of Practice
      5. Ambulatory Healthcare Settings
      6. The Healthcare Team
    2. Managing Stress and Improving Communication
      1. Stress and Burnout
      2. Types of Communication
      3. Barriers to Effective Communication
      4. Patient Interview Techniques
      5. The Stages of Grief
    3. Law, Ethics and Healthcare
      1. Health Insurance Portability and Accountability Act (HIPAA)
      2. Americans with Disabilities Act (ADA)
      3. Occupational Safety and Health Administration (OSHA)
      4. Informed Consent
      5. Advance Directives
      6. Ethical Guidelines for Healthcare Providers
      7. Medical Identify Theft
    4. Improving Your Medical Office
      1. The Reception Area
      2. The Medical Receptionist
      3. Safety Issues
      4. Opening and Closing the Facility
    5. Computers in the Ambulatory Care Setting
      1. Use of Computers in the Medical Office
      2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
      3. Safeguarding Protected Health Information (PHI)
      4. Cloud Computing
      5. Mobile Health (mHealth)
    6. Telecommunications and Patient Scheduling
      1. Telephone Techniques
      2. Faxing
      3. Emails
      4. Patient Portal
      5. Patient Scheduling Methods
      6. Cancellations and No Shows
      7. Dealing with Irate Patients
    7. Enhancing the Patient Experience
      1. Patient-Centered Medical Home
      2. First Impressions
      3. Patient Kiosk
      4. Practice Website
      5. Concierge Medicine
      6. Telemedicine
    8. Managing Medical Records
      1. Purposes of Medical Records
      2. Electronic, Paper and Hybrid Medical Records
      3. Categories of Medical Records
      4. Flow Sheets
      5. SOAP Notes
      6. Filing Paper Records
      7. Release of Information (ROI)
      8. Personal Health Record (PHR)
    9. Written Communication
      1. Components of a Business Letter
      2. Proofreading
      3. Meeting Agendas
      4. Business Emails
    10. Working with Medical Documents
      1. Purposes of Medical Records
      2. Types of Medical Records:
      3. Chart Notes
      4. History & Physicals (H&Ps)
      5. Operative Reports
      6. Consultations
      7. Discharge Summaries
      8. Radiology and Imaging Reports
      9. Pathology Reports
      10. Procedure Reports
      11. Laboratory Reports
      12. Medical Transcriptionist/Medical Scribe
      13. Electronic Signatures
    11. Medical Billing and Overview Coding: An Overview
      1. Health Insurance Terms
      2. Private and Government-Sponsored Insurers
      3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
      4. CMS-1500 and UB-04
      5. Electronic Claims
      6. Pre-authorizations
      7. Medical Necessity
      8. Explanation of Benefits (EOBs)
      9. Fair Debt Collection Practices Act
      10. Advance Beneficiary Notice (ABN)
    12. Daily Financial Practices
      1. Accounts Receivable and Accounts Payable
      2. Provider Fees
      3. Improving Patient Payments
      4. Claims Denial Strategies
      5. Practice Management Software
      6. Managing Patient Accounts
      7. Petty Cash
    13. The Administrative Medical Assistant as Office Manager
      1. Qualities of an Office Manager
      2. Job Duties
      3. Policy & Procedure Manual
      4. Staff Meetings
      5. Physician Credentialing
      6. Clinical Documentation Improvement (CDI)
      7. Practice Websites
    14. Major Body Systems
      1. Integumentary System
      2. Musculoskeletal System
      3. Circulatory System
      4. Lymphatic System
      5. Immune System
      6. Respiratory System
      7. Digestive System
      8. Urinary System
      9. Nervous System
      10. Endocrine System
      11. Special Senses
      12. Reproductive System
    15. Pathophysiology
      1. Skin Disorders
      2. Endocrine Disorders
      3. Nervous System Disorders
      4. Digestive System Disorders
      5. Respiratory System Disorders
      6. Circulatory System Disorders
      7. Urinary System Disorders
      8. Musculoskeletal System Disorders
      9. Eye and Ear Disorders
      10. Lymphatic and Immune System Disorders
      11. Reproductive System Disorders
    16. Pharmacology
      1. Medical Uses of Drugs
      2. Drug Regulations
      3. Controlled Substances
      4. Drug Classifications
      5. Drug Actions
      6. Common Abbreviations
      7. Routes of Administration
      8. Drug Names
      9. Drug Formularies
      10. Dose Calculations
    17. Nutrition and Special Diets
      1. Importance of Nutrition
      2. Types of Nutrients
      3. Healthy Diets
      4. Therapeutic Diets
    18. The Chief Complaint and Patient History
      1. Preparing for the Patient
      2. Chief Complaint
      3. Medical History
      4. Approaching Sensitive Topics
      5. Charting
    19. Recording Vital Signs
      1. Temperature
      2. Blood Pressure
      3. Pulse
      4. Respiration
      5. Height and Weight
      6. Body Mass Index
    20. The Physical Examination
      1. Methods of Examination
      2. Examination Positions
      3. Equipment and Supplies
      4. Preparing the Patient
      5. Order of the Examination
      6. After the Examination
    21. Specialty Exams and Procedures
      1. Prenatal Examination
      2. Gynecology Examination
      3. Pediatric Examination
      4. Geriatric Examination
      5. Visual Acuity Testing
      6. Pulse Oximetry
      7. Ear Irrigation
    22. Medical Asepsis and Infection Control
      1. Medical Asepsis
      2. Microorganisms
      3. Infection Cycle
      4. Transmission-Based Precautions
      5. Bloodborne Pathogens
      6. Other Potentially-Infectious Materials
      7. Personal Protective Equipment
      8. Needlestick Injuries
      9. Standard Precautions
      10. Infection Control
    23. Surgical Asepsis and Sterilization Techniques
      1. Surgical Asepsis
      2. Methods of Sterilization
      3. Sterile Field
      4. Preoperative Procedures
    24. Surgical Instruments
      1. Cutting and Dissecting Instruments
      2. Grasping and Clamping Instruments
      3. Dilators, Scopes, and Probes
      4. Retracting and Exposing Instruments
      5. Care of Surgical Instruments
      6. Chemical Cautery
      7. Electrosurgery
      8. Cryosurgery
      9. Laser Surgery
    25. Assisting with Minor Office Surgeries
      1. Informed Consent
      2. Patient Preparation
      3. Preoperative Skin Cleansing
      4. Postoperative Instructions
      5. Wound Care
      6. Suture and Staple Removal
      7. Applying a Sterile Dressing
    26. Introduction to the Medical Laboratory
      1. Purposes of Laboratory Testing
      2. Types of Clinical Laboratories
      3. Laboratory Departments
      4. CLIA
      5. Laboratory Requisitions
      6. Laboratory Reports
      7. Urinalysis
    27. Basic Microbiology
      1. Bacteriology
      2. Mycology
      3. Parasitology
      4. Virology
      5. Immunology
    28. Introduction to Phlebotomy
      1. Composition of Blood
      2. Supplies
      3. Order of Draw
      4. Venipuncture Methods
      5. Venipuncture Sites
      6. Specimen Identification
      7. Capillary Puncture
      8. Quality Assurance
    29. Basic Hematology
      1. Red Blood Cells
      2. White Blood Cells
      3. Platelets
      4. Coagulation Studies
      5. Blood Count Tests
    30. Electrocardiogram
      1. Electrical Conduction System of the Heart
      2. Cardiac Cycle
      3. Normal Sinus Rhythm
      4. Arrhythmias
      5. 12-Lead ECG
      6. Multichannel ECG
      7. Waveform Components
      8. Common Artifacts
      9. Electrophysiology
      10. Holter monitor
      11. Automated External Defibrillator
    31. Administering Noninjectable Medications
      1. Medication Order
      2. Six Rights of Medication Safety
      3. Medication Label
      4. Administration of Oral Medications
      5. Administration of Inhaled Medications
      6. Medication Errors
    32. Basic Guidelines for Administration of Injections
      1. Intradermal Injections
      2. Subcutaneous Injections
      3. Intramuscular Injections
      4. Syringes
      5. Needles
      6. Withdrawing Medication from a Vial or Ampule
      7. Tuberculin Skin Test
    33. Diagnostic Imaging
      1. X-Rays
      2. Ultrasonography
      3. CT Scans
      4. MRI Scans
      5. Nuclear Medicine Scans
    34. Rehabilitation and Treatment Modalities
      1. Physical Therapy
      2. Occupational Therapy
      3. Speech Therapy
      4. Sports Medicine
      5. Proper Body Mechanics
      6. Care for a Falling Patient
      7. Wheelchair Safety
      8. Transfer Techniques
    35. First Aid Techniques
      1. Types of Wounds
      2. Burns
      3. Musculoskeletal Injuries
      4. Choking
      5. Syncope
      6. Poisoning
    36. Emergencies in the Medical Office
      1. Anaphylaxis
      2. Cardiac Arrest
      3. Asthma
      4. Shock
      5. Seizures
      6. Diabetic Emergencies
      7. Crash Cart

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.


There are no prerequisites prior to enrolling in this course.

You need a high school diploma or GED in order to take the CCMA exam.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word (not included in enrollment).
  • Windows Media Player or a similar program.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • Medical Terminology for Health Professions
  • Administrative Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa
  • Clinical Medical Assisting, Lindh, Tamparo, Dahl, Morris, Correa

While you'll learn everything you need to know to pass the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA).  Please check your state’s Medical Board site to ensure this course meets your state's requirements to work as a Medical Assistant. Please note, this course does not qualify students to work as a Medical Assistant in Washington state.

This course includes access to our Externship Starter Kit. You can research and locate externships on your own and our kit provides a breakdown of the process used for traditional externships, but tailored for this specific course. There may be certain eligibility requirements depending on the medical practice that hosts the externship or by the State you live in and plan to work in. It is your responsibility to research these requirements before an externship begins. As part of the externship paperwork, you may be asked to pass a background check and a possible drug test.

We cannot guarantee an externship, but will do our best to help you find experience. Just like seeking real employment, a lot of the work is up to you. You are asked to review professional practices in local areas and research specific types of work in the field. Please check with the practice to confirm you have everything needed to begin an externship.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). The registration fee for the exam is included with this course.

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

System requirements for NHA certification exam proctoring are:

  • Operating system supported: Windows 7 and later; 32bit (x86) and 64bit (x64); Mac OS X and later
  • Browsers supported: PSI Secure Lock-Down Browser
  • Browser settings: The browser must accept third-party cookies for the duration of the exam ONLY
  • Webcam/microphone: Minimum VGA 640 x 480 resolution, enabled built-in or external microphone
  • Bandwidth: Minimum 400 kb/s download and upload Hardware requirements: 2GB RAM Memory; 1 GB Free Disk Space, minimum 1368x768 screen resolution