Technical Writer Manager

Effective communication is essential in today's business climate, with technical writers serving as professional communicators whose roles vary across industry and context. With proper skills and experience, you can find rewarding and engaging work in many different fields in this career. 

In this comprehensive course, the technical writing section will explore the framework of technical writing, the conventions it follows, and the essential elements all technical writing needs. The management...

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12 Months / 485 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES2115

What you will learn  

  • Managing the creation of technical documents including analyses, reports, proposals, and more
  • Methods for managing skill sets and allocating resources to meet project needs
  • Ethical issues in technical writing and business communications
  • Running operations in accord with legal requirements
  • The process of negotiating, evaluating negotiation styles, and negotiation strategies
  • The seven management disciplines essential to business success
  • Advanced grammar rules and effective research methods
  • Effective writing for websites and social media
  • Strategies to prepare for the Certified Professional Technical Communicator exam

How you will benefit  

  • Develop management skills that will allow you to lead a technical communications team
  • Expand your abilities as a leader and learn how to masterfully manage people and projects
  • Gain an understanding of legal and financial regulations to better manage your team
  • Set yourself apart from competitors by receiving management training
  • Create a professional writing portfolio to showcase your work to current and potential employers
  • Be prepared for technical writing jobs in a variety of industries
  • Receive a certificate of completion and prepare to sit for the CPTC exam
  • Gain access to an Externship Starter Kit to walk you through what you need to know about acquiring an externship as a technical writer 

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 485 course hours
  1. Certified Technical Writer
    1. Introduction to Technical Communication
    2. Your Role as a Technical Writer
    3. Common Types of Technical Writing
    4. The Seven Principles of Good Writing
    5. Writing as a Process
    6. Research
    7. Organization
    8. Rough Draft
    9. Revising and Editing
    10. Writing for the Web and Social Media
    11. Certification
    12. How to Find a Job in Technical Writing (Optional Lesson)
    13. Final Exam
    14. Externship (Optional)
  2. Management Training
    1. Financial and Accounting Management
    2. Marketing Management
    3. Strategic Management in Operations
    4. Legal Issues in Operations
    5. Legal Aspects of Contracts
    6. Tax Issues
    7. Organizational Development and Change
    8. Negotiating Strategies
    9. Business Best Practices
    10. Organization Leadership and Decision Making
    11. Project Management for Executives
    12. Seven Management Disciplines

Janet Underwood is a seasoned professional with more than 20 years of experience as a senior technical writer. Janet started her career as an English teacher. She then went on to work as an editor and writer for several internationally known trade publications before marrying her love of technology with her passion for writing to become a technical writer. Janet has developed technical documentation for major corporations in the computer, information technology, telecommunications, financial, medical industries, U.S. government agencies, and public utilities organizations. She has also written several books used as textbooks for college technical writing courses and has been an adjunct professor.

Lynn Atkinson earned a B.A. in English from the University of Texas at Arlington (UTA) in 1993 and an M.A. in English in 1996. A published writer and editor, including contributions to college textbooks, she considers her greatest accomplishment educating thousands of students at UTA, Tarrant County College, Southeast Career Institute, and Everest College. She has also been nominated for and awarded "Outstanding Teacher" at several of these institutions.

Katrina McBride has extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Prerequisites:

There are no specific prerequisites for this course, but you should have a good grasp of the English language, grammar, and punctuation. You should also have basic keyboarding and computer skills, be comfortable navigating the Internet and using e-mail, and understand word-processing software such as Microsoft Word. 

Requirements:

Hardware Requirements:  

This course can be taken on either a PC, Mac, or Chromebook.  

Software Requirements:  

  • PC: Windows 8 or later operating systems.
  • Mac: OS 10 or later. 
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Office or equivalent (not included in enrollment).
  • Microsoft Word Online
  • Adobe Acrobat Reader
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment into each course:

Certified Technical Writer

  • Technical Communication: A Reader-Centered Approach, by Paul V. Anderson
  • Technical Writing for Success, by Darlene Smith-Worthington and Sue Jefferson
  • Technical Communication Today, by Richard Johnson-Sheehan (digital)

Management Training

  • Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
  • Strategic Planning: A Pragmatic Guide

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Yes. You will prepare for the (CPTC) Certified Professional Technical Communicator exam offered by the Society for Technical Communication (STC).

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

The course instructor will be available by email to answer any questions you may have and to provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also be assigned a Student Advisor for academic support.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. To learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us.”