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interpersonal-communication-skills

Interpersonal Communication

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings, but so can silence.

This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. You will explore concepts of verbal and nonverbal expression including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.

6 Weeks / 24 Course Hrs
Starting December 12, 2018

Offered in Partnership with your Preferred School

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Learning Method

Instructor-led

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Starting December 12 | January 16
Self-Paced

No instructor. Study on your own schedule

Interpersonal Communication

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Details + Objectives

Course Code: ipc

What You Will Learn
  • Understand that basics of communication and how to avoid misunderstandings
  • Learn how language affects reasoning abilities
  • Learn about nonverbal communication and how men and women use it differently
  • Understand cultural identity and how it molds habits of communication
  • Discover the three main characteristics that make up any relationship as well as the stages that all relationships go through
  • Learn how to successfully and efficiently resolve conflicts
How the course is taught
  • Instructor-led or self-paced online course
  • 6-12 weeks to complete
  • 24 course hours
How you will benefit
  • Learn to effectively communicate in family, personal, and professional situations
  • Open the door to enhanced career opportunities as you learn to better communicate with those around you
  • Develop deeper, more meaningful relationships with effective communication and listening skills

Outline

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Communication Basics

Your first lesson introduces two detailed models that explain the complex nature of communication. You will learn how words, the situation, what's going on in the heads of those communicating, and even environment are all connected—and that they all change from one communication event to the next.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you will learn seven premises of communication that will help you through those times. This lesson introduces two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you will learn how individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how we communicate. You will also explore how we all seek gratification of specific human needs through the unique and complicated communication process.

Language and Logic

This lesson focuses on the ways in which language affects reasoning abilities. You will learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, this lesson covers other ways people send messages without making a sound. You will also learn about nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

This lesson explores cultural identity and how it molds habits of communication no matter what the language of the culture is. You will learn how cultures of the world are divided into two main categories. You will examine how groups generalize others and the psychological reasons for doing that.

Effective Listening

This lesson introduces different types of listening. You will learn about the barriers to effective listening, and strategies you can use to improve your listening habits. You will also compare poor listening to empathic listening and evaluate the effects each has on communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender identities from the inside out. You will learn how brain structure as well as physical structure helps determine how men and women communicate. You will learn the differences in masculine and feminine behavior and how these identities manifest themselves.

Relationship Dynamics

In this lesson, you will learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. You will explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

This lesson examines several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You will learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior.

Conversation Climate

In this lesson, you will learn how people can change the direction of a conversation to advance a personal agenda. This lesson explores the strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation.

Interpersonal Conflict Resolution

Your last lesson identifies various types of interpersonal conflicts. You will also learn explore the ways different cultural groups and identities approach and resolve conflict. You will learn how to dissect a conflict and apply four steps to successful conflict resolution.

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Instructors & Support

Laurel Bragstad

Laurel Bragstad combines her understanding of communication theory and human relationships to design curriculum in interpersonal communication, public speaking, journalism, persuasion, and theory and research. With a Master of Arts degree in interpersonal communication and rhetoric, she has taught a wide range of courses to undergraduate and graduate students. Her publications include several articles in ETC: The Journal for the International Society of General Semantics, a chapter in Classroom Exercises for General Semantics (published by the International Society of General Semantics), and a novel entitled In the Comfort of Shadows.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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When can I get started?

Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling. 

Self-Paced: You can start this course at any time your schedule permits.

How does it work?

Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.

Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.

 

How long do I have to complete each lesson?

Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.

What if I need an extension?

Instructor-Led: The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Self-Paced: Because this course is self-paced, no extensions will be granted after the start of your enrollment.

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