I've been using the communication techniques from the lessons with my family members. I’ve gotten positive feedback, especially with my husband when we have issues that come up, during negotiations, or when we are discussing hot topics...The past few weeks have been liberating and have brought us closer together."
Since taking this class I developed a relationship with a sibling that I have never been close to and would talk to only once a year. We are very much alike and I feel like I’m talking to a younger version of myself. I even called her for advice and it made her day to help out her big sister for once."
Thank you for the information you have provided during this class. The information was valuable and strengthened tools already in use. I see gains in my relationships at work, with friends, and family. By practicing these techniques and I have great hopes these changes will improve my chances for future growth in my career."
I just wanted to say that out of all the online courses I've taken, this one is by far the one I've enjoyed the most. The material was very helpful. Unlike other classes, I feel like with this one, I actually learned extremely valuable lessons that will help in my personal and professional life."
I just want to say I enjoyed this course a lot. I would recommend everyone to take this course. Thanks!"
Thank you, I learned a lot! I really feel like my new skills will help me at work and at home. I took this class because of one difficulty I had at work, but I ended up learning about many different things that will help me in all aspects of my life."
I have found this class to be very useful. I am going to keep the printed copy handy and re-read on a regular basis. There was so much information, I will need to reference it often to use them all. This course gives hope to those who don't feel they are good communicators, and the tools to make them better. It is just a matter of putting it into practice. I have personally seen a difference. I know others can too."
Thank you so much for putting together this course. This class helped me gain insight to becoming a better communicator with my team members at work, customers, and close loved ones. I found this to be a valuable resource for my personal and professional development."
I just wanted to say I thoroughly enjoyed this class! To be quite honest, the only reason i took this class was because it was required by my employer. I wasn't quite sure how this class would be useful for what I do, but as soon as I started this class, I could see that its infinitely useful, not just in work but all aspects of life! I am sure glad I took this class, as I found it very interesting as well. I learned a lot, and will no doubt be referencing my notes frequently...I will highly recommend this class to others!"
Thank you for creating and delivering such a great course! I have taken many classes on communication. This course was empowering because of the tools that were given and the excellent responses you gave on the Discussion Board. Dawn, thank you for the experience! It is always the right time to improve my communication skills."
Course Code: kec
In your first lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.
Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. And after this lesson, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.
In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.
In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.
This lesson explores some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.
This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.
This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.
Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for his or her team and develop the vision for the group.
In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.
Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.
Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.
In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.
Dawn Lianna is a senior event manager with over 30 years of experience in the event planning field. She has worked with non-profits, corporations, community, educational and private events. As an educator and corporate trainer, she has co-hosted over 500 events. She oversees all aspects of administration, coordination, marketing, time management, finding venues, staging, managing staff, getting permits, signage, fund raising and budgeting from start to finish. She is also the author and teachers Keys to Effective Communication. Her excellent communication skills bring an additional asset to this valuable course and to anyone wanting to learn the art and science of event planning.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling.
Self-Paced: You can start this course at any time your schedule permits.
Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.
Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.
Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.
Instructor-Led: The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
Self-Paced: Because this course is self-paced, no extensions will be granted after the start of your enrollment.