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ed2go Business Communication Keys to Effective Communication
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communication-skills-training

Keys to Effective Communication

If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.

6 Weeks / 24 Course Hrs
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Learning Method

Instructor-led

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Starting December 12 | January 16
Self-Paced

No instructor. Study on your own schedule

Keys to Effective Communication

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Details + Objectives

Course Code: kec

What You Will Learn
  • Learn to use communication to build rapport and create environments of trust, warmth, and respect
  • Understand the process of becoming a great conversationalist
How the course is taught
  • Instructor-led course
  • 6-12 weeks to complete
  • 24 course hours
How you will benefit
  • Become more confident
  • Make great first impressions
  • Create more and better personal and professional relationships

Outline

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Introduction to the Keys to Effective Communication

In your first lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.

Rapport

Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. And after this lesson, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.

Pacing, Linking and Leading

In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.

Mastering Learning Styles

In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.

Regaining Lost Rapport

This lesson explores some great ways to regain lost rapport and keep conversations positive. When we lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.

Mastering Motivation

This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.

Group Presentations

This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.

Communication in Leadership and Teamwork

Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for his or her team and develop the vision for the group.

Communication with Children

In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and our words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.

Subconscious Communication

Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.

Managing Stressful Communication and Anger

Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.

Review of the Keys to Effective Communication

In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.

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Instructors & Support

Dawn Lianna

Dawn Lianna holds a master’s degree in counseling and psychology. As a veteran instructor, she has taught and lectured on communication, stress management, natural health, and therapy skills. Lianna is also a seasoned writer, with articles published in a number of online and print magazines.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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When can I get started?

Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling. 

Self-Paced: You can start this course at any time your schedule permits.

How does it work?

Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.

Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.

 

How long do I have to complete each lesson?

Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.

What if I need an extension?

Instructor-Led: The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Self-Paced: Because this course is self-paced, no extensions will be granted after the start of your enrollment.

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