An excellent course, well taught. Lessons were easy to understand and pertinent to today's selling world."
Effective Selling helped me immediately at the retail level of business. I used the techniques and advice and found it to work, my sales increased per individual customer."
Excellent course! I've been in sales for a long time but took a break to raise my family so I wanted a refresher. It was especially useful since I made a drastic change in product fields and found the type of sales I'm in now was much harder for me. Thanks to this course my sales have already improved and my prospects are all much more receptive! Thank you!!!!!"
I have been in outside sales for about 10 years. This course offers ideas, reminders or refreshers to all sales people regardless of how long they have been in sales. Thanks."
I have been in sales for a long time now and I have put a lot of what I learned in the the class into play and it does work. Thank you,"
I would like to say that as a non-salesperson, I learned an incredible amount of information here. I am working on starting my own business which always involves sales and have in the interim interviewed and received a tentative offer of employment by utilizing what I learned here and in the supplemental information lists. You have an easy reading style and engaging way of presenting the material. Thank you so much!"
Thank you so much for this course. I believe it has given me a number of new skills and more confidence in my selling abilities. The supplemental resources were an added bonus to the lessons in each chapter."
This course was very helpful. I'm a small business owner and grasping the real facts of this course actually made me a better sales person. I hope that others will take advantage of this course. Thanks to all involved!"
This was a very helpful course for my field. I was in the middle of closing some deals when I was working on the negotiating chapter, so I got to use some of the information first hand and it really helped me to be more effective."
Very good information, every sales person should take this course!"
Course Code: eff
Review some basic sales terminology and talk about how it relates to your profession. You'll also learn about appropriateness and how it can be a powerful tool for your success. Then, we'll talk about itineraries, sales call reports, and the customer database. Nothing is more important in sales than tracking your progress, your customers, and your prospects.
In this lesson, you'll learn the importance of selling yourself, your company, and your product, as well as how to make them work in your favor. Then, learn how to effectively communicate with your customers and prospects in order to minimize problems and maximize customer loyalty.
In this lesson, you'll learn how to develop your sales presentation to guide the prospect to placing an order. Then, we'll talk about how to identify which personality type you're dealing with so you can develop a unique selling strategy for each of them.
Learn how to modify your presentation to meet the expectations of each of the personality types-a recipe for success! Then, there are six basic types of closes, and in this lesson we'll discuss them all. More importantly, you'll learn how to put each type to use for the greatest effect.
Learn how by properly handling customer complaints as they arise, you can turn a customer complaint into customer delight. Then, you'll learn the techniques of successful negotiation.
Discuss ways you can find out what your competition is up to and how to use this knowledge to your advantage. And finally, you’ll learn how to deal with customers that won’t return your calls, how important ethics are in sales, and how to deal with seemingly constant rejection.
Steve Payseur began his career in sales in 1979, and his sales have increased an average of 22% a year for more than 20 years. As a Sales Manager, he set up a training program for his sales force, and he has conducted training programs for several Fortune 500 companies. Mr. Payseur is the author of "Selling Effective Techniques for Getting and Keeping Customers," a book based on his years of experience and extensive research. A recognized authority in the field of sales, he has been interviewed on several occasions for national sales magazines. Mr. Payseur has written and published two top-selling books, has two more books in the development stage, and has won several literary competitions. His online courses and classroom seminars have been characterized as open, honest, lively, fun, and informative.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits.
Once a course session starts, two lessons will be released each week for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks plus 10 days (24 days total) to complete the final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.