Medical Office Manager (CPPM) (Vouchers Included)
Medical office managers and administrative medical assistants are versatile and valuable members of the healthcare team who can handle a broad range of duties, including patient registration, telephone, scheduling, medical records, accounts receivable, data entry, compliance regulations, human resources, and health information.
This in-depth program combines several programs, Medical Terminology, Microsoft Word, Microsoft Excel, Certified Medical Administrative Assistant (CMAA), Certified...
Medical Office Manager (CPPM) (Vouchers Included)
Details + Objectives
Course code: GES152
What you will learn
- Understand basic functionality and advanced Microsoft Excel techniques
- Create spreadsheets, learn to use formulas and work within lists
- Master an understanding of Microsoft Word
- Develop the skills needed to process word documents
- Know how to create Word documents that are well-organized and professional
- Learn what is required to succeed as a Medical Administrative Assistant
- Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
- Learn best financial practices for a medical center
- Master the fundamentals of medical terminology and ethical best practices
- Understand the basics of working with medical documents, medical billing, and coding processes
- Learn to manage patient visits, arrange follow-up care, and issue prescriptions
- Keep track of vital information such as patient allergies and medications
- Understand how to best read and interpret health records
How you will benefit
- Become proficient in Microsoft Excel and use these skills in any future employment position
- Increase your speed and efficiency in creating Word documents, which are used widely in most academic and office settings
- Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
- Understand how to create positive, efficient experiences for patients to make them more comfortable
- Be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam
- Establish the appropriate EHR for your practice
- Prepare to take the National Healthcareer Association's (NHA) CEHRS certification exam
- Jump-start your career as a health information clerk, medical records coordinator, electronic medical records technician, or electronic medical records specialist
- Be prepared to take the Certified Physician Practice Manager (CPPM) exam
- Professionalism represents the type of behavior that demonstrates your moral, ethical, and respectful attributes when interacting with patients and coworkers
- The medical assistant has a critical role in the ambulatory care setting, performing administrative tasks under the direction of the provider
- An increasing number of employers now require that their medical assistants be certified, showing they have met certain educational requirements and are committed to continuing their education moving forward
How the course is taught
- Self-paced, online course
- 18 Months to complete
- Open enrollment, begin anytime
- 486 course hours
Instructors & Support
Carline Dalgleish
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Stacey O'Brien
Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.
Sharon L. Blackford
Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.
Rachael Delekta
Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.
Leanne Walls
Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance and practice management. She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles and presenting on coding and practice management topics.
Nancy Smith
Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.
Bunny Reeves
Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).
Jennifer Della'Zanna
Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.
LaTisha Cottingham
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Medical Terminology Instructors
Our medical terminology course section is taught by multiple experienced instructors. See here for a full list of these instructors.
Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.
Requirements
Prerequisites:
There are no prerequisites to take this course.
Certification Requirements:
A minimum of two years of health care experience is strongly recommended. Additionally, in order to sit for national certification exams, candidates must have a high school diploma or equivalent. Certification exams offered by AAPC and NHA are only available online to candidates located in the US.
Requirements:
Hardware Requirements:
- This course must be taken on a PC. Macs are not compatible.
Software Requirements:
- PC: Windows 10 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred to access the course content. Microsoft Edge and Safari are also compatible.
- Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
- Microsoft Word Online
- Adobe Acrobat Reader
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- Merriam-Websters Medical Desk Dictionary
- Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi
- Workbook to Accompany Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi
The following digital textbook for the Medical Terminology course are accessed via links in the lessons:
- Medical Terminology for Health Professions (eBook)
- You will receive an access code from your instructor to access your MOSS 3.0. MOSS 3.0 is the simulated EHR you will be using during the course for your assignments.
Please note: You will receive a digital book if the physical book is on backorder.
More About
About Certification: American Academy of Professional Coders (AAPC)
The American Academy of Professional Coders (AAPC) is one of the world's most recognized institutions for professional medical coders, with more than 175,000 members. The AAPC offers more than 30 certifications that include medical billing and coding, compliance, and management, among other topics. These certifications are an excellent way to prove you have a working knowledge of specific aspects of healthcare, and the skills you need to practice in the field. All AAPC certifications share a common goal: help everyone from beginners to experienced professionals advance their careers and contribute positively to the industry.
National Healthcareer Association (NHA)
The National Healthcareer Association (NHA) has a single goal: to improve the quality of patient care in all medical settings. NHA believes that increasing the knowledge, skills, and competency of healthcare professionals will result in improved patient care as well as better efficiency in the healthcare industry. NHA provides a variety of certifications that work toward achieving this goal. The organization is a nationally-recognized and highly-respected healthcare certification provider.