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ed2go Health and Fitness Medical Medical Office Manager (CPPM) (Vouchers Included)
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Medical Office Manager (CPPM) (Vouchers Included)

Managing a physician’s office requires a wide range of skills. This program covers the competencies required including, effective patient flow, revenue cycle management, compliance regulations, human resources, health information, and general business processes.

Microsoft Office skills are important skills to have in any profession or workplace. Being able to work with Office programs is a must in today's workplace, you will learn essential introductory and advanced Office skills in Microsoft Word and Excel 2016 programs. You will be prepared for the Microsoft Office Specialist Certification exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word), the fees for these exams are not included in this program.

Medical Terminology will give you a full understanding of word origins to their application. You’ll learn the correct terms and spelling for all of the body systems, major pathological conditions, disorders, treatments, medications, and more.

In Certified Medical Administrative Assist (CMAA) you will learn how to handle the increasing complexities of healthcare management and patient care in offices of physicians, offices of other providers, clinics, urgent care centers, ambulatory surgery centers, hospital departments and emergency rooms, home health agencies, assisted living facilities, educational institutions and group homes. 

You will get hands-on practice using real EHR software and learn the benefits these systems provide compared to traditional paper records and understand not only medical terms themselves, but also their application.

Certified Physicians Practice Manager (CPPM) will cover the requirements of managing the revenue cycle, compliance regulations, human resources, health information, and general business processes that make practice management a challenging yet rewarding profession.

Upon completion of this program, you will be ready to take the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by National Healthcareer Association (NHA). You will receive study guide materials, practice exams, AAPC membership, access to the Practicecode tool, and a voucher for each exam.

18 Months / 555 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

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Medical Office Manager (CPPM) (Vouchers Included)

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Medical Office Manager (CPPM) (Vouchers Included) Details + Objective

Course Code: GES152

You Will Learn
  • Foundation and training needed to be a Medical Office Manager by the combination of several programs
How the course is taught
  • Self-paced, online course
  • 18 months to complete
  • Open enrollment, begin anytime
  • 555 course hours
How you will benefit
  • Upon completion of this program, you will be ready to take the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by National Healthcareer Association (NHA).
Medical Office Manager (CPPM) (Vouchers Included) Outline
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Microsoft Word 2016

        I.    Introduction to Microsoft Word 2016
       II.    Intermediate Microsoft Word 2016
      III.    Advanced Microsoft Word 2016
      IV.    Microsoft Word 2016 Final Exam 

Microsoft Excel 2016

        I.    Introduction to Microsoft Excel
       II.    Intermediate Microsoft Excel 2016
      III.    Advanced Microsoft Excel 2016
      IV.    Microsoft Excel Final Exam

Medical Terminology

        I.    Your Foundation in Medical Terminology
       II.    The Skeletal and Muscular Systems 
      III.    The Cardiovascular and Respiratory Systems  
      IV.    The Digestive, Urinary, and Reproductive Systems  
       V.    Nervous and Integumentary Systems and Special Senses  
      VI.    The Lymphatic, Immune, and Endocrine Systems  

Certified Medical Administrative Assistant

        I.    Becoming an Administrative Medical Assistant
       II.    Managing Stress and Improving Communication
      III.    Law, Ethics and Healthcare
      IV.    Improving Your Medical Office
       V.    Computers in the Ambulatory Care Setting
      VI.    Telecommunications and Patient Scheduling
      VII.    Medical Terminology:  Word Parts, Plurals, Abbreviations
     VIII.    Managing Medical Records
       IX.    Written Communication
        X.    Working with Medical Documents
       XI.    Medical Billing and Coding:  An Overview
      XII.    Daily Financial Practices
     XIII.    The Administrative Medical Assistant as Office Manager

Certified Electronic Health Records Specialist

        I.    An Overview of EHR and CEHRS
       II.    Steps to EHR Implementation
      III.    The EHR Framework
      IV.    HIPAA Requirements and EHR Systems
       V.    The EHR and Record Content
      VI.    Patient Visit 
     VII.    Problem, Medication, and Allergy Lists
    VIII.    Examination/Assessment Notes, Graphics, and Charts
      IX.    Treatment Plans, Orders, and Results
       X.    Medication Orders and Administration
      XI.    Patient Communications
     XII.    Coding, Billing, and Practice Reports
    XIII.    Research, Registries, and Reportable Events
    XIV.    Personal Health Records and Continuing Care Records

Certified Physician Practice Manager

        I.    Introduction to health care business processes and workflow
       II.    Principles of physician reimbursement
      III.    Health care revenue cycle management
      IV.    Basic principles in medical office accounting
       V.    Health care reform
      VI.    Quality in health care
     VII.    Electronic medical records (EMRs)
    VIII.    Modern health IT and interoperability
      IX.    HIPAA and patient data security
       X.    Fraud and abuse and corporate compliance
      XI.    Marketing and business relationships
     XII.    Space planning and operational flows
    XIII.    Business continuity 

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Medical Office Manager (CPPM) (Vouchers Included) Instructors
Rachael Delekta

Facilitator Credentials: MBA in Healthcare Administration, Certified Electronic Health Records Specialist

Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers’ compensation case management biller and auditor. She works daily with medical records and healthcare software.

Leanne Walls

Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance and practice management.  She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles and presenting on coding and practice management topics.

Nancy Smith

Nancy Smith has almost 30 years of experience in healthcare education.  After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges.  In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager.  She is a member of AHIMA and has a CCS-P coding certification.

She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.

LaTrisha Howard

LaTrisha Howard has over 10 years’ experience in the healthcare industry. LaTrisha has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard’s experience in coding, she has experience in chart auditing and physician education. 

She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.

Shonda Miles

Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master’s Degree in Business Administration with a concentration in Human Resources and a Bachelor’s degree in Business Administration (Management).

Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.

Tracy Berry

Tracy Berry has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, reporting/productivity applications, Microsoft Office, as well as the creation of online courses with software from leading vendors.

Tracy has been a senior graphic designer/programmer, instructor, and consultant since 1993. She has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide, including involvement in large corporate software rollouts. Tracy is also an expert in all Microsoft Office programs.

Carline Dalgleish

Carline Dalgleish has worked in medical office administration, including billing and coding, for over 30 years. She holds a bachelor's degree in Business Information Systems and a master's degree in Leadership. She is an AHIMA Approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She owns her own consulting firm, AnnGrant Education Services, Inc.

She is currently completing a textbook on the new ICD-10 coding system and is completing a bachelor’s degree in Health Information Management with a Registered Health Information Administrator (RHIA) certification.

Bunny Reeves

Bunny Reeves is the senior ambulatory surgery coder at Maimonides Medical Center in Brooklyn, NY. She ensures that all charges are captured using appropriate CPT, ICD-9 codes, and modifiers.

Bunny has trained and supervised entry-level coders at St. Vincent Medical Center in Staten Island and currently trains student coders at Maimonides Medical Center. She has many years of experience in inpatient and professional coding.

In 2007, Ms. Reeves became a Certified Coding Specialist (CCS) through the nationally known organization, American Health Information Management Association (AHIMA).

Jennifer Della’Zanna

Facilitator Credentials: Certified Professional Coder, Certified General Surgery Coder, Certified Healthcare Documentation Specialist, Certified Electronic Health Records Specialist

Jennifer has worked in the allied health care industry for more than 20 years in every capacity from receptionist to practice manager. Currently, she writes and edits courses and study guides about medical coding, transcription, electronic health records, and the use of technology in health care. She also regularly contributes online and print articles about these topics and has actively helped prepare industry professionals for the conversion to the ICD-10 coding system. 

LaTisha Cottingham

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute.

LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

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Prerequisites / Requirements

Prerequites: Although there are no prerequisites to take this course, a minimum of two years’ health care experience is strongly recommended.

Requirements: In order to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have this before enrolling for this program.

This online program can only be taken on a PC; it is not Mac compatible. It is compatible with Windows XP and later operating systems and you will need the latest version of Internet Explorer, Firefox, or Chrome.

You will also need the Microsoft Office 2016 Suite  for this program as there are no free trials.

Adobe Flash Player and Adobe Acrobat Reader are required for this program. 

Click here to download the Acrobat Reader.

Click here to download the Flash Player.

ed2go will provide the required textbooks for this program:

  • Delmar’s Administrative Medical Assisting, 5th Edition
  • Using the Electronic Health Record in the Health Care Provider Practice, 2nd Edition
  • Medical Terminology for Health Professions, 6th Edition
Medical Office Manager (CPPM) (Vouchers Included) Frequently Asked Questions
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Can I use a Mac?


Do I have to buy additional materials?


Can I register for programs if I am an international student?

Yes, since ed2go programs are online, you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you'll receive eighteen (18) months to complete the program.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid.  In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.  Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.  In addition, you will receive exam vouchers for the Certified Physician Practice Manager (CPPM), offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and Electronic Health Record Specialist Certification (CEHRS) national certification exams offered by National Healthcareer Association (NHA) after successful completion of the program and financial obligation.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

How can I get more information about this program?

If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 598-3856. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

Does this program prepare for a certification?

Yes, you will be prepared for the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and Electronic Health Record Specialist (CEHRS) national certification exams offered by National Healthcareer Association (NHA) and receive exam vouchers after successful completion of the program and financial obligation.

You will also be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word), the fees for the Microsoft exams are not include with this program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your program on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

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Talk to an admissions counselor
Got other questions? Get in touch with us via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone (855) 520-6806.