Course Code: GES147
Understand the tasks typically assigned to an administrative medical assistant, opportunities for employment within the field, effective types of communication, stress management best practices, and patient interview techniques.
Master an understanding of ethical guidelines for healthcare providers. Learn about a diverse range of health insurance coverage options and how eligibility effects different people.
Discuss the practicalities of opening and closing a medical facility and the responsibilities that come with the role. Understand various safety issues that a medical assistant may face. Cover the role of computers and telecommunications and how they relate to patient care and scheduling.
Develop the fundamental knowledge of how to communicate using medical terminology, and how to use this vocabulary when it comes to managing medical records.
Cover and review the correct composition of a business letter, meeting agenda, business email, medical document, and medical billing file.
Learn the ins and outs of daily financial practices within a medical setting. Master dealing with insurance claims and payments in tandem with understanding job duties and office managerial tasks.
I. Becoming an Administrative Medical Assistant
A. Qualities of a Medical Assistant
B. Job Duties
D. Scope of Practice
E. Ambulatory Healthcare Settings
F. The Healthcare Team
II. Managing Stress and Improving Communication
A. Stress and Burnout
B. Types of Communication
C. Barriers to Effective Communication
D. Patient Interview Techniques
E. The Stages of Grief
III. Law, Ethics and Healthcare
A. Health Insurance Portability and Accountability Act (HIPAA)
B. Americans with Disabilities Act (ADA)
C. Occupational Safety and Health Administration (OSHA)
D. Informed Consent
E. Advance Directives
F. Ethical Guidelines for Healthcare Providers
G. Medical Identify Theft
IV. Improving Your Medical Office
A. The Reception Area
B. The Medical Receptionist
C. Safety Issues
D. Opening and Closing the Facility
V. Computers in the Ambulatory Care Setting
A. Use of Computers in the Medical Office
B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
C. Safeguarding Protected Health Information (PHI)
D. Cloud Computing
E. Mobile Health (mHealth)
VI. Telecommunications and Patient Scheduling
A. Telephone Techniques
D. Patient Portal
E. Patient Scheduling Methods
F. Cancellations and No Shows
G. Dealing with Irate Patients
VII. Medical Terminology: Word Parts, Plurals, Abbreviations
A. Importance of Medical Terminology
B. Understanding Word Parts: Roots, Prefixes, Suffixes
C. Abbreviations and Acronyms in Medical Records
D. Plural Endings
VIII. Managing Medical Records
A. Purposes of Medical Records
B. Electronic, Paper and Hybrid Medical Records
C. Categories of Medical Records
D. Flow Sheets
E. SOAP Notes
F. Filing Paper Records
G. Release of Information (ROI)
H. Personal Health Record (PHR)
IX. Written Communication
A. Components of a Business Letter
C. Meeting Agendas
D. Business Emails
X. Working with Medical Documents
A. Purposes of Medical Records
B. Types of Medical Record
C. Medical Transcriptionist/Medical Scribe
D. Electronic Signatures
XI. Medical Billing and Coding: An Overview
A. Health Insurance Terms
B. Private and Government-Sponsored Insurers
C. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
D. CMS-1500 and UB-04
E. Electronic Claims
G. Medical Necessity
H. Explanation of Benefits (EOBs)
I. Fair Debt Collection Practices Act
J. Advance Beneficiary Notice (ABN)
XII. Daily Financial Practices
A. Accounts Receivable and Accounts Payable
B. Provider Fees
C. Improving Patient Payments
D. Claims Denial Strategies
E. Practice Management Software
F. Managing Patient Accounts
G. Petty Cash
XIII. The Administrative Medical Assistant as Office Manager
A. Qualities of an Office Manager
B. Job Duties
C. Policy & Procedure Manual
D. Staff Meetings
E. Physician Credentialing
F. Clinical Documentation Improvement (CDI)
G. Practice Websites
Nancy Smith has almost 30 years of experience in healthcare education. After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges. In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager. She is a member of AHIMA and has a CCS-P coding certification. She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor’s degree in Business Information Systems, a master’s degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
LaTrisha Howard has over 10 years experience in the healthcare industry. LaTrisha has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard’s experience in coding, she has experience in chart auditing and physician education. She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.
Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master’s Degree in Business Administration with a concentration in Human Resources and a Bachelor’s degree in Business Administration (Management). Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.
Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).
Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island’s St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).
There are no prerequisites to take this course. However, in order to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have this before enrolling for this course.
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
The National Healthcareer Association (NHA) has a single goal: to improve the quality of patient care in all medical settings. NHA believes that increasing the knowledge, skills, and competency of healthcare professionals will result in improved patient care as well as better efficiency in the healthcare industry. NHA provides a variety of certifications that work toward achieving this goal. The organization is a nationally-recognized and highly-respected healthcare certification provider.
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.
This course prepares you to sit for the Certified Medical Administrative Assistant (CMAA) exam, offered by the National Healthcareer Association (NHA). You will receive a voucher for the exam after successfully completing the course coursework and your financial obligation.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a certificate of completion. In addition, NHA Certified Medical Administrative Assistant (CMAA) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the course and financial obligation.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
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A Certified Medical Administrative Assistant (CMAA) is a certification earned by those who have proven their expertise in efficiently and effectively running healthcare offices. This nationally recognized designation is something that many employers are searching for in one of the fastest-growing careers today. Upon earning this certification, you’ll be able to confidently handle correspondence, answer calls, schedule appointments, operate computer systems, maintain files, update and maintain patient information, and create operation reports for any medical practice, essential duties for any administrative medical assistant.
The demand for Administrative Medical Assistants is high, and it is expected to grow 23 percent over the next several years according to the Bureau of Labor Statistics. This job growth will result mainly from an increasing elderly population as well as advances in healthcare and medical office technology.
An Administrative Medical Assistant manages all the front desk activities for a hospital, doctor’s office, or other medical facility. This is an integral role in healthcare as it allows doctors and other medical staff to focus on caring for patients. In this role, you will need to have excellent customer service skills as you are often the first person that patients connect with at a medical facility. You will need to be able to multitask, deal with stress well, use computer systems, handle money, and communicate clearly and concisely. You’ll master all of these things and more!
As a medical admin, you will interact with patients every day. In fact, you’ll often be the first person to greet patients as they enter the medical facility. You’ll need the ability to stay calm under pressure, as well as have a friendly demeanor. You’ll need to multi-task as this is a position that requires you to juggle a lot of moving parts (answering phones, talking with patients, charting, computer systems, interacting with other office staff including doctors, etc.) You should have the ability to take initiative and be a self-starter. The most successful medical administrative assistants are also organized, dependable, and understand the importance of confidentiality.
The difference between an Administrative Medical Assistant and a Medical Assistant is that while both positions can and do perform clerical tasks, a Medical Assistant also has the ability to perform some clinical tasks such as helping with examinations, giving injections, and preparing specimens for lab tests.
According to the Bureau of Labor Statistics, Administrative Medical Assistants earn a median salary of $36,000. Your exact salary will vary and jobs are available everywhere, but the areas with the highest paying jobs for Administrative Medical Assistants include California, Idaho, Washington D.C., and Connecticut.
Medical administrative assistants are found in nearly every medical office in the country. By earning your CMAA, you’ll be prepared to work for clinics, private physician offices, hospitals, surgery centers, dentists, optometrists, chiropractors, and more. Professional medical offices need CMAAs to help keep their offices running smoothly as they treat patients.
Yes. The CMAA exam consists of 110 multiple-choice questions. The questions are weighted so some are worth more points than others, and you must score a minimum of 390 points in order to pass the exam. The exam must be taken at a PSI testing center, and you will be given 2 hours and 10 minutes to complete it.