Course Code: GES147
Understand the tasks typically assigned to an administrative medical assistant, opportunities for employment within the field, effective types of communication, stress management best practices, and patient interview techniques.
Master an understanding of ethical guidelines for healthcare providers. Learn about a diverse range of health insurance coverage options and how eligibility effects different people.
Discuss the practicalities of opening and closing a medical facility and the responsibilities that come with the role. Understand various safety issues that a medical assistant may face. Cover the role of computers and telecommunications and how they relate to patient care and scheduling.
Develop the fundamental knowledge of how to communicate using medical terminology, and how to use this vocabulary when it comes to managing medical records.
Cover and review the correct composition of a business letter, meeting agenda, business email, medical document, and medical billing file.
Learn the ins and outs of daily financial practices within a medical setting. Master dealing with insurance claims and payments in tandem with understanding job duties and office managerial tasks.
I. Becoming an Administrative Medical Assistant
A. Qualities of a Medical Assistant
B. Job Duties
D. Scope of Practice
E. Ambulatory Healthcare Settings
F. The Healthcare Team
II. Managing Stress and Improving Communication
A. Stress and Burnout
B. Types of Communication
C. Barriers to Effective Communication
D. Patient Interview Techniques
E. The Stages of Grief
III. Law, Ethics and Healthcare
A. Health Insurance Portability and Accountability Act (HIPAA)
B. Americans with Disabilities Act (ADA)
C. Occupational Safety and Health Administration (OSHA)
D. Informed Consent
E. Advance Directives
F. Ethical Guidelines for Healthcare Providers
G. Medical Identify Theft
IV. Improving Your Medical Office
A. The Reception Area
B. The Medical Receptionist
C. Safety Issues
D. Opening and Closing the Facility
V. Computers in the Ambulatory Care Setting
A. Use of Computers in the Medical Office
B. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
C. Safeguarding Protected Health Information (PHI)
D. Cloud Computing
E. Mobile Health (mHealth)
VI. Telecommunications and Patient Scheduling
A. Telephone Techniques
D. Patient Portal
E. Patient Scheduling Methods
F. Cancellations and No Shows
G. Dealing with Irate Patients
VII. Medical Terminology: Word Parts, Plurals, Abbreviations
A. Importance of Medical Terminology
B. Understanding Word Parts: Roots, Prefixes, Suffixes
C. Abbreviations and Acronyms in Medical Records
D. Plural Endings
VIII. Managing Medical Records
A. Purposes of Medical Records
B. Electronic, Paper and Hybrid Medical Records
C. Categories of Medical Records
D. Flow Sheets
E. SOAP Notes
F. Filing Paper Records
G. Release of Information (ROI)
H. Personal Health Record (PHR)
IX. Written Communication
A. Components of a Business Letter
C. Meeting Agendas
D. Business Emails
X. Working with Medical Documents
A. Purposes of Medical Records
B. Types of Medical Record
C. Medical Transcriptionist/Medical Scribe
D. Electronic Signatures
XI. Medical Billing and Coding: An Overview
A. Health Insurance Terms
B. Private and Government-Sponsored Insurers
C. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
D. CMS-1500 and UB-04
E. Electronic Claims
G. Medical Necessity
H. Explanation of Benefits (EOBs)
I. Fair Debt Collection Practices Act
J. Advance Beneficiary Notice (ABN)
XII. Daily Financial Practices
A. Accounts Receivable and Accounts Payable
B. Provider Fees
C. Improving Patient Payments
D. Claims Denial Strategies
E. Practice Management Software
F. Managing Patient Accounts
G. Petty Cash
XIII. The Administrative Medical Assistant as Office Manager
A. Qualities of an Office Manager
B. Job Duties
C. Policy & Procedure Manual
D. Staff Meetings
E. Physician Credentialing
F. Clinical Documentation Improvement (CDI)
G. Practice Websites
Nancy Smith has almost 30 years of experience in healthcare education. After graduating from college with a degree in vocational education, she taught administrative medical programs in vocational schools and community colleges. In addition, she has professional experience as a medical coder, insurance claims specialist, medical records auditor, and medical office manager. She is a member of AHIMA and has a CCS-P coding certification. She currently does coding for ambulatory surgery center and resides in Pittsburgh, Pennsylvania.
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Carline Dalgleish has worked in medical office administration, including billing and coding, for over 30 years. She holds a bachelor's degree in Business Information Systems and a master's degree in Leadership. She is an AHIMA Approved ICD-10-CM/PCS Trainer and is a member of the American Health Information Management Association (AHIMA) and the American Association of Healthcare Administrative Management (AAHAM). She owns her own consulting firm, AnnGrant Education Services, Inc. She is currently completing a textbook on the new ICD-10 coding system and is completing a bachelor’s degree in Health Information Management with a Registered Health Information Administrator (RHIA) certification.
LaTrisha Howard has over 10 years experience in the healthcare industry. LaTrisha has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard’s experience in coding, she has experience in chart auditing and physician education. She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.
Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master’s Degree in Business Administration with a concentration in Human Resources and a Bachelor’s degree in Business Administration (Management). Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.
Lydia S. Stewart, RN, BSN received her Bachelor of Science Degree in Nursing from McNeese State University in Lake Charles, La. Lydia currently serves as the Revenue Cycle Manager at a large regional medical center in Northeast Louisiana. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. Lydia has mentored hundreds of nurses throughout the course of her nursing career. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. She performs revenue cycle fundamental and charging education to department directors and hospital staff. Lydia collaborates with the business office to rectify billing edit issues. She performs managed care reviews for accurate payment. Lydia also serves as an independent charge master and reimbursement consultant to area outpatient service centers. Lydia is a member of the Louisiana Medical Auditor Association and HFMA.
Bunny Reeves is the senior ambulatory surgery coder at Maimonides Medical Center in Brooklyn, NY. She ensures that all charges are captured using appropriate CPT, ICD-9 codes, and modifiers. Bunny has trained and supervised entry-level coders at St. Vincent Medical Center in Staten Island and currently trains student coders at Maimonides Medical Center. She has many years of experience in inpatient and professional coding. In 2007, Ms. Reeves became a Certified Coding Specialist (CCS) through the nationally known organization, American Health Information Management Association (AHIMA).
In order to sit for national certification exams, candidates must have a high school diploma or equivalent; therefore, it is recommended you have this before enrolling for this program.
This program can be taken from either a Mac or a PC. It is compatible with the Windows XP and later operating systems, Firefox, Chrome, or IE 7 and later browsers. There are no specific computer requirements other than an Internet connection, e-mail account, Microsoft Word (for assignment submissions), and Windows Media Player (which is available as a free download).
Adobe Flash Player and Adobe Acrobat Reader are required for this program.
ed2go will provide the required textbooks for this program:
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, NHA Certified Medical Administrative Assistant (CMAA) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
Yes, you will be prepared to sit for the Certified Medical Administrative Assistant (CMAA) exam offered by National Healthcareer Association (NHA) and receive an exam voucher after successful completion of the program and financial obligation.